Alemba Service Manager vs. BMC Helix ITSM
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Alemba Service Manager | Score7.3 out of 10 | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A |
 BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
| Alemba Service Manager | BMC Helix ITSM | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Alemba Service Manager | BMC Helix ITSM | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Alemba Service Manager | BMC Helix ITSM | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.0 |
| Likelihood to Renew | 8.0 | 8.5 |
| Usability | - | 8.7 |
| Support Rating | - | 3.0 |
| Online Training | - | 6.0 |
| Implementation Rating | - | 6.6 |
| Configurability | - | 5.0 |
| Product Scalability | - | 8.0 |
| Vendor post-sale | - | 7.0 |
| Vendor pre-sale | - | 8.0 |