Alemba Service Manager vs. Freshservice
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Alemba Service Manager | Score7.3 out of 10 | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A |
 Freshservice | Score8.8 out of 10 | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
| Alemba Service Manager | Freshservice | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Discount available for annual billing. | ||||||||||||||
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| Alemba Service Manager | Freshservice | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Alemba Service Manager | Freshservice | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.5 |
| Likelihood to Renew | 8.0 | 8.7 |
| Usability | - | 9.5 |
| Availability | - | 9.0 |
| Performance | - | 7.8 |
| Support Rating | - | 8.3 |
| In-Person Training | - | 7.3 |
| Online Training | - | 7.2 |
| Implementation Rating | - | 9.1 |
| Configurability | - | 7.9 |
| Contract Terms and Pricing Model | - | 7.8 |
| Ease of integration | - | 6.4 |
| Product Scalability | - | 8.1 |
| Professional Services | - | 8.6 |
| Vendor post-sale | - | 8.3 |
| Vendor pre-sale | - | 7.0 |