Alemba Service Manager vs. Microsoft System Center Service Manager
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Alemba Service Manager | Score7.3 out of 10 | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A |
 Microsoft System Center Service Manager | Score8.6 out of 10 | N/A | Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management. | N/A |
| Alemba Service Manager | Microsoft System Center Service Manager | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Alemba Service Manager | Microsoft System Center Service Manager | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Alemba Service Manager | Microsoft System Center Service Manager | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.8 |
| Likelihood to Renew | 8.0 | - |
| Support Rating | - | 8.9 |