TrustRadius

Aloware vs. Orum

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.0 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
Orum
Score 8.9 out of 10
Mid-Size Companies (51-1,000 employees)
Orum is sales technology that allows users to plug AI into the sales process to accelerate top of funnel with good data and more conversations. It enables users to dial hands-free, multiple numbers in parallel, automate dispositions and call outcomes in a CRM, and speak with more prospective clients. With it, users don't need to wait for Voicemails, manually dial, or fumble with account research. Orum is designed to bring everything needed in front of sales reps, and connect users with target…N/A
Pricing
AlowareOrum
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
No answers on this topic
Offerings
Pricing Offerings
AlowareOrum
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AlowareOrum
Considered Both Products
Aloware
AS
Angi Sierra
Licensed Agent
Chose Aloware
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
Orum
Verified User
Anonymous
Chose Orum
We have tested doing calls through Salesloft and Apollo directly, but the Orum workflow was much easier.
Desmond Tsai | TrustRadius Reviewer
Desmond Tsai
Global Business Development Sales Director
Chose Orum
Most competitors with existing dialer products seems to stepping away or divesting from products like this, while Orum continue to have a high level of focus and innovate to build a product addressing a critical market need.
Verified User
Anonymous
Chose Orum
We went with Orum because they offered better pricing.
Verified User
Anonymous
Chose Orum
Orum definitely has a layout that is strong, and the follow ups, notes, and the feedback your SDR manager or Sales manager can give you is priceless on this, at the end of the day this tool can be used to coach reps and also the tags can help get infront of your ICP faster.
AM
Aaron Milner
Sales Development Manager
Chose Orum
We looked at other tools like Connect-And-Sell. Orum is the only one with such a low cost, due to using AI as opposed to overseas call centers.
Verified User
Anonymous
Chose Orum
PhoneBurner is a good dialer as well and might be a better fit for a different use case, but as of my writing this review, they do not have a direct integration with Outreach. They allow a third-party (PieSync) to make certain "if-than" connections, but PhoneBurner didn't make …
Features
AlowareOrum
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Aloware
-
Ratings
Orum
8.0
Ratings
11% above category average
Contact preview00 Ratings8.20 Ratings
Dialer-CRM integration00 Ratings7.80 Ratings
Call notes & tags00 Ratings8.00 Ratings
Automatic call logging00 Ratings8.00 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Aloware
-
Ratings
Orum
7.6
Ratings
0% below category average
Outbound dialing00 Ratings8.00 Ratings
Custom caller ID00 Ratings8.00 Ratings
Click-to-call00 Ratings7.70 Ratings
Recorded voicemail drop00 Ratings8.00 Ratings
Dialer contact import00 Ratings7.20 Ratings
Campaign & list management00 Ratings6.90 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Aloware
-
Ratings
Orum
7.4
Ratings
2% below category average
Follow-up calls00 Ratings6.90 Ratings
Dialer reporting & analytics00 Ratings7.40 Ratings
Dialer compliance00 Ratings7.90 Ratings
Best Alternatives
AlowareOrum
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Dialpad Sell
Dialpad Sell
Score 9.5 out of 10
Dialpad Sell
Dialpad Sell
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowareOrum
Likelihood to Recommend
9.0
(0 ratings)
8.7
(0 ratings)
Usability
-
(0 ratings)
10.0
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
AlowareOrum
Likelihood to Recommend
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
AS
Angi Sierra
Licensed Agent
Read full review
In general, our experience was not good at all, we had been here for two months. We were using Orum. They didn't get one qualified lead out of it, which may not be the actual product. It could just be us. In conclusion, we just fell like a number in a system, and that doesn't really go with our company's values,
JD
Juan De Dianous
Marketing & Sales Executive
Read full review
Pros
  • Incoming Calls
  • Voicemails
  • Text Messages
AS
Angi Sierra
Licensed Agent
Read full review
  • Our Customer Success Manager, Matt, is my best CSM across all of my sales tech stack.
  • It does exactly what it's supposed to. We spend more time talking than we do dialing. Unreal.
  • Nice Salesloft/Outreach/Salesforce integrations make it easy to use.
AM
Aaron Milner
Sales Development Manager
Read full review
Cons
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
AS
Angi Sierra
Licensed Agent
Read full review
  • Calls get cut off more regularly than I would expect. I am not sure if that is an issue on Orum's end, but I don't think it is a network issue either so I am not sure why.
  • In the search lists, it would be nice if we could add favorite cadences or separate by our own.
Verified User
Anonymous
Read full review
Usability
No answers on this topic
It's pretty easy to use and integrates with my other tools well. Only reason it isn't a 10 is because sometimes the pause auto dial option is a bit buggy and at some points the prospect can have difficulty hearing me on the other line. Overall though it's intuitive and easy to use
Verified User
Anonymous
Read full review
Support Rating
No answers on this topic
I have not needed to interact with their support team yet, so I cannot give a valid response. So far, their tool is simple and straightforward to use.
Verified User
Anonymous
Read full review
Alternatives Considered
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
AS
Angi Sierra
Licensed Agent
Read full review
PhoneBurner is a good dialer as well and might be a better fit for a different use case, but as of my writing this review, they do not have a direct integration with Outreach. They allow a third-party (PieSync) to make certain "if-than" connections, but PhoneBurner didn't make it clear if there was a way to automatically log calls in Outreach. Plus PieSync brings its own monthly cost. Orum is a bit more expensive but well worth it for me.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • My personal ROI has been approximately a 100% increase in the number of calls I can make in a given amount of time, vs. calling directly from Outreach before (roughly 50 calls per hour to 100+). The increased potential for business is worth the cost of admission for me.
Verified User
Anonymous
Read full review
ScreenShots