TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Alvaria

    Score7.2 out of 10
    N/AMaintaining contact center compliance with industry regulations and protecting sensitive customer data are mission critical to outbound call center operations. Alvaria's Compliant Outreach suite of solutions, part of the larger Alvaria CX Suite, can help. The solution is based on software from the former Noble Systems, which merged with Aspect Software in 2021 to become Alvaria. Noble Systems' technology forms the basis of the Alvaria compliant outbound call center solution.N/A

    CloudTalk

    Score7.2 out of 10
    N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    Pricing
    AlvariaCloudTalk
    Editions & Modules
    No answers on this topic
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    Offerings
    Pricing Offerings
    AlvariaCloudTalk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.
    More Pricing Information
    Features
    AlvariaCloudTalk
    Contact Center Software
    Comparison of Contact Center Software features of Alvaria and CloudTalk
    Feature
    Alvaria
    8.7
    4 Ratings
    CloudTalk
    9.8
    45 Ratings
    Agent dashboard7.04 Ratings10.045 Ratings
    Validate callers9.11 Ratings9.840 Ratings
    Outbound response8.21 Ratings10.041 Ratings
    Call forwarding9.11 Ratings9.940 Ratings
    Click-to-call (CTC)9.11 Ratings9.839 Ratings
    Warm transfer9.11 Ratings9.631 Ratings
    Predictive dialing9.11 Ratings10.025 Ratings
    Interactive voice response9.11 Ratings9.929 Ratings
    REST APIs9.11 Ratings9.630 Ratings
    Call scripts9.11 Ratings9.125 Ratings
    Call tracking9.11 Ratings9.436 Ratings
    Multichannel integration9.11 Ratings9.930 Ratings
    CRM software integration7.02 Ratings9.936 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Alvaria and CloudTalk
    Feature
    Alvaria
    8.7
    2 Ratings
    CloudTalk
    9.9
    42 Ratings
    Inbound call routing9.11 Ratings10.036 Ratings
    Omnichannel inbound routing9.11 Ratings9.929 Ratings
    Recording9.11 Ratings9.938 Ratings
    Quality management6.02 Ratings9.934 Ratings
    Call analytics9.11 Ratings10.040 Ratings
    Historical reporting9.11 Ratings9.937 Ratings
    Live reporting9.11 Ratings9.935 Ratings
    Customer surveys9.11 Ratings9.927 Ratings
    Customer interaction analytics9.11 Ratings9.926 Ratings
    User Ratings
    AlvariaCloudTalk
    Likelihood to Recommend
    7.0
    (5 ratings)
    10.0
    (45 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.7
    (5 ratings)
    Support Rating
    9.1
    (1 ratings)
    3.6
    (11 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)