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Alvaria Workforce vs. Calabrio WFM

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Alvaria Workforce

    Score7 out of 10
    N/AAlvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage. The Basic, Advanced, and Enterprise tiers include…N/A

    Calabrio WFM

    Score8.4 out of 10
    N/AFormerly Teleopti, Calabrio WFM may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.N/A
    Pricing
    Alvaria WorkforceCalabrio WFM
    Editions & Modules
    No answers on this topic
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    Offerings
    Pricing Offerings
    Alvaria WorkforceCalabrio WFM
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Alvaria WorkforceCalabrio WFM
    Considered Both Products
    Alvaria, Inc (Aspect Software + Noble Systems)
    No answer on this topic
    Calabrio
    Chose Calabrio WFM
    We use this software on a regular basis and consistently meet expectations based on the results obtained through the application. I can easily monitor my team members' performance. Overall, this application increases productivity in our company's call center platform. We only …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
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    Lived up to sales and marketing promises
    No answers on this topic
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    Implementation went as expected
    No answers on this topic
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    User Ratings
    Alvaria WorkforceCalabrio WFM
    Likelihood to Recommend
    9.0
    (8 ratings)
    10.0
    (10 ratings)
    Likelihood to Renew
    8.6
    (5 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)