Amazon QuickSight vs. BrightGauge

I'm likely to recommend it because it would become so native if other cloud services are based on AWS infrastructure, like our current setup. It is very seamlessly integrated with other services to feed in data for the visualization. In addition, supporting a reasonably large number of users concurrently is not an issue and should be able to scale horizontally as needed.

Incentivized

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

• Lightweight and serverless BI tool that can be used for niche dashboards.
• Its integration into other AWS Services is one of its most appealing features.
• The low monthly cost is another benefit.

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• One of the primary challenges I've had with Amazon QuickSight so far is that some of the reports I want to build use data from different data sets. Instead of being able to put all of the information I want to see into one report.
• Some of our Amazon QuickSight reports only update every 24 hours. It would be great to see that data in real-time.
• I would remove the various time zones from Amazon QuickSight and only use the time zone we are in.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

It is easy to use and set up no need to put in so much effort. Once build, the dashboard can be used with multiple clients with the same domain. It provides multiple connectivity options which makes it a versatile option for reporting.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

They provide proper support when needed. They are always ready to provide the box solution and make things easier for users.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

As per our requirement, the Amazon Eco System leads us to use the Amazon Quick Sight platform. It works well with Redshift datasources.

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

• Cost Effective
• Easy setup and maintenance

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized