Comparison of Sales Force Automation features of Amdocs CES and Followup CRM| Feature | | |
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| Customer data management / contact management | 10.01 Ratings | 10.012 Ratings |
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| Workflow management | 3.01 Ratings | 10.010 Ratings |
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| Territory management | 7.01 Ratings | 6.18 Ratings |
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| Opportunity management | 7.01 Ratings | 10.010 Ratings |
|---|
| Integration with email client (e.g., Outlook or Gmail) | 10.01 Ratings | 10.08 Ratings |
|---|
| Contract management | 10.01 Ratings | 10.010 Ratings |
|---|
| Quote & order management | 8.01 Ratings | 8.96 Ratings |
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| Interaction tracking | 8.01 Ratings | 10.09 Ratings |
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| Channel / partner relationship management | 10.01 Ratings | 7.27 Ratings |
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Comparison of Customer Service & Support features of Amdocs CES and Followup CRM| Feature | | |
|---|
| Case management | 10.01 Ratings | 10.08 Ratings |
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| Help desk management | 5.01 Ratings | 10.06 Ratings |
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| Call center management | 00 Ratings | 10.05 Ratings |
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Comparison of Marketing Automation features of Amdocs CES and Followup CRM| Feature | | |
|---|
| Lead management | 10.01 Ratings | 10.08 Ratings |
|---|
| Email marketing | 10.01 Ratings | 10.05 Ratings |
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Comparison of CRM Project Management features of Amdocs CES and Followup CRM| Feature | | |
|---|
| Task management | 7.01 Ratings | 10.010 Ratings |
|---|
| Billing and invoicing management | 7.01 Ratings | 8.43 Ratings |
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| Reporting | 7.01 Ratings | 10.09 Ratings |
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Comparison of CRM Reporting & Analytics features of Amdocs CES and Followup CRM| Feature | | |
|---|
| Forecasting | 10.01 Ratings | 9.06 Ratings |
|---|
| Pipeline visualization | 10.01 Ratings | 10.09 Ratings |
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| Customizable reports | 8.01 Ratings | 10.09 Ratings |
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Comparison of Customization features of Amdocs CES and Followup CRM| Feature | | |
|---|
| Custom fields | 6.01 Ratings | 10.07 Ratings |
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| Custom objects | 6.01 Ratings | 9.04 Ratings |
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| Scripting environment | 6.01 Ratings | 10.05 Ratings |
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| API for custom integration | 10.01 Ratings | 10.04 Ratings |
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Comparison of Security features of Amdocs CES and Followup CRM| Feature | | |
|---|
| Single sign-on capability | 9.01 Ratings | 10.08 Ratings |
|---|
| Role-based user permissions | 9.01 Ratings | 10.07 Ratings |
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Comparison of Social CRM features of Amdocs CES and Followup CRM| Feature | | |
|---|
| Social data | 10.01 Ratings | 10.03 Ratings |
|---|
| Social engagement | 10.01 Ratings | 10.02 Ratings |
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Comparison of Integrations with 3rd-party Software features of Amdocs CES and Followup CRM| Feature | | |
|---|
| Marketing automation | 6.01 Ratings | 10.03 Ratings |
|---|
| Compensation management | 7.01 Ratings | 5.52 Ratings |
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