Comparison of Sales Force Automation features of Amdocs CES and Salesflare| Feature | | |
|---|
| Customer data management / contact management | 10.01 Ratings | 8.811 Ratings |
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| Workflow management | 3.01 Ratings | 8.711 Ratings |
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| Territory management | 7.01 Ratings | 5.12 Ratings |
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| Opportunity management | 7.01 Ratings | 8.011 Ratings |
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| Integration with email client (e.g., Outlook or Gmail) | 10.01 Ratings | 9.011 Ratings |
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| Contract management | 10.01 Ratings | 10.01 Ratings |
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| Quote & order management | 8.01 Ratings | 6.12 Ratings |
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| Interaction tracking | 8.01 Ratings | 8.811 Ratings |
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| Channel / partner relationship management | 10.01 Ratings | 8.27 Ratings |
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Comparison of Customer Service & Support features of Amdocs CES and Salesflare| Feature | | |
|---|
| Case management | 10.01 Ratings | 9.01 Ratings |
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| Help desk management | 5.01 Ratings | 9.01 Ratings |
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| Call center management | 00 Ratings | 7.01 Ratings |
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Comparison of Marketing Automation features of Amdocs CES and Salesflare| Feature | | |
|---|
| Lead management | 10.01 Ratings | 8.710 Ratings |
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| Email marketing | 10.01 Ratings | 8.89 Ratings |
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Comparison of CRM Project Management features of Amdocs CES and Salesflare| Feature | | |
|---|
| Task management | 7.01 Ratings | 8.011 Ratings |
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| Billing and invoicing management | 7.01 Ratings | 8.01 Ratings |
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| Reporting | 7.01 Ratings | 8.011 Ratings |
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Comparison of CRM Reporting & Analytics features of Amdocs CES and Salesflare| Feature | | |
|---|
| Forecasting | 10.01 Ratings | 7.99 Ratings |
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| Pipeline visualization | 10.01 Ratings | 9.011 Ratings |
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| Customizable reports | 8.01 Ratings | 7.810 Ratings |
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Comparison of Customization features of Amdocs CES and Salesflare| Feature | | |
|---|
| Custom fields | 6.01 Ratings | 8.110 Ratings |
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| Custom objects | 6.01 Ratings | 10.02 Ratings |
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| Scripting environment | 6.01 Ratings | 00 Ratings |
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| API for custom integration | 10.01 Ratings | 8.110 Ratings |
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Comparison of Security features of Amdocs CES and Salesflare| Feature | | |
|---|
| Single sign-on capability | 9.01 Ratings | 8.17 Ratings |
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| Role-based user permissions | 9.01 Ratings | 8.010 Ratings |
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Comparison of Social CRM features of Amdocs CES and Salesflare| Feature | | |
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| Social data | 10.01 Ratings | 8.88 Ratings |
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| Social engagement | 10.01 Ratings | 8.18 Ratings |
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Comparison of Integrations with 3rd-party Software features of Amdocs CES and Salesflare| Feature | | |
|---|
| Marketing automation | 6.01 Ratings | 8.88 Ratings |
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| Compensation management | 7.01 Ratings | 9.01 Ratings |
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