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Ameyo by Exotel vs. Avaya Aura

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Ameyo by Exotel

20 Reviews and Ratings

Avaya Aura

73 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ameyo by Exotel

    Score7.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging…N/A

    Avaya Aura

    Score8.1 out of 10
    		N/AThe on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.N/A
    Pricing
    Ameyo by ExotelAvaya Aura
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Ameyo by ExotelAvaya Aura
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Ameyo by ExotelAvaya Aura
    Contact Center Software
    Comparison of Contact Center Software features of Ameyo by Exotel and Avaya Aura
    Feature
    Ameyo by Exotel
    8.7
    2 Ratings
    Avaya Aura
    -
    Ratings
    Agent dashboard9.02 Ratings00 Ratings
    Validate callers9.02 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding9.02 Ratings00 Ratings
    Click-to-call (CTC)9.02 Ratings00 Ratings
    Warm transfer9.02 Ratings00 Ratings
    Predictive dialing9.02 Ratings00 Ratings
    Interactive voice response9.02 Ratings00 Ratings
    REST APIs8.02 Ratings00 Ratings
    Call scripts8.02 Ratings00 Ratings
    Call tracking8.02 Ratings00 Ratings
    Multichannel integration8.02 Ratings00 Ratings
    CRM software integration9.02 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Ameyo by Exotel and Avaya Aura
    Feature
    Ameyo by Exotel
    7.8
    2 Ratings
    Avaya Aura
    -
    Ratings
    Inbound call routing7.02 Ratings00 Ratings
    Omnichannel inbound routing7.02 Ratings00 Ratings
    Recording8.02 Ratings00 Ratings
    Quality management8.02 Ratings00 Ratings
    Call analytics8.02 Ratings00 Ratings
    Historical reporting7.02 Ratings00 Ratings
    Live reporting8.02 Ratings00 Ratings
    Customer surveys8.02 Ratings00 Ratings
    Customer interaction analytics9.02 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Ameyo by Exotel and Avaya Aura
    Feature
    Ameyo by Exotel
    -
    Ratings
    Avaya Aura
    8.1
    28 Ratings
    High quality audio00 Ratings9.028 Ratings
    High quality video00 Ratings7.215 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Ameyo by Exotel and Avaya Aura
    Feature
    Ameyo by Exotel
    -
    Ratings
    Avaya Aura
    6.9
    17 Ratings
    Desktop sharing00 Ratings6.917 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Ameyo by Exotel and Avaya Aura
    Feature
    Ameyo by Exotel
    -
    Ratings
    Avaya Aura
    6.8
    21 Ratings
    Calendar integration00 Ratings6.719 Ratings
    Meeting initiation00 Ratings7.018 Ratings
    Record meetings / events00 Ratings6.816 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Ameyo by Exotel and Avaya Aura
    Feature
    Ameyo by Exotel
    -
    Ratings
    Avaya Aura
    6.7
    12 Ratings
    Live chat00 Ratings6.712 Ratings
    Online Events Security
    Comparison of Online Events Security features of Ameyo by Exotel and Avaya Aura
    Feature
    Ameyo by Exotel
    -
    Ratings
    Avaya Aura
    6.8
    20 Ratings
    User authentication00 Ratings6.518 Ratings
    Participant roles & permissions00 Ratings7.116 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Ameyo by Exotel and Avaya Aura
    Feature
    Ameyo by Exotel
    -
    Ratings
    Avaya Aura
    7.5
    34 Ratings
    Hosted PBX00 Ratings6.619 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings9.025 Ratings
    Directory of employee names00 Ratings7.026 Ratings
    Call Management
    Comparison of Call Management features of Ameyo by Exotel and Avaya Aura
    Feature
    Ameyo by Exotel
    -
    Ratings
    Avaya Aura
    7.4
    41 Ratings
    Answering rules00 Ratings9.034 Ratings
    Call recording00 Ratings7.328 Ratings
    Call park00 Ratings9.030 Ratings
    Call screening00 Ratings9.027 Ratings
    Message alerts00 Ratings7.030 Ratings
    Business SMS/External Messaging00 Ratings5.813 Ratings
    Online Fax00 Ratings6.011 Ratings
    Voicemail Transcription00 Ratings6.018 Ratings
    Mobile apps
    Comparison of Mobile apps features of Ameyo by Exotel and Avaya Aura
    Feature
    Ameyo by Exotel
    -
    Ratings
    Avaya Aura
    7.0
    22 Ratings
    Mobile app for iOS00 Ratings7.121 Ratings
    Mobile app for Android00 Ratings6.820 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Ameyo by Exotel and Avaya Aura
    Feature
    Ameyo by Exotel
    -
    Ratings
    Avaya Aura
    7.0
    35 Ratings
    Centralized communications management00 Ratings8.033 Ratings
    Team messaging00 Ratings6.720 Ratings
    Team document sharing00 Ratings6.214 Ratings
    Call and meeting analytics00 Ratings7.021 Ratings
    User Ratings
    Ameyo by ExotelAvaya Aura
    Likelihood to Recommend
    9.0
    (3 ratings)
    8.0
    (52 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    9.0
    (2 ratings)
    8.0
    (1 ratings)
    Support Rating
    6.0
    (1 ratings)
    -
    (0 ratings)