TrustRadius

AnswerRocket vs. BrightGauge

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnswerRocket
Score 0.0 out of 10
N/A
AnswerRocket is Search-Powered Analytics from the company of the same name in Atlanta (also known as AG Labs, Inc), designed to make it possible to get answers from business data by asking natural language questions. Using Natural Language Generation (NLG), AnswerRocket’s augmented analytics platform dynamically composes narratives to explain analysis and surface insights users might otherwise miss.N/A
BrightGauge
Score 9.0 out of 10
N/A
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.
$325
per month
Pricing
AnswerRocketBrightGauge
Editions & Modules
No answers on this topic
Standard
$325
per month
Enterprise
$449
per month
Enterprise+
$635
per month
Offerings
Pricing Offerings
AnswerRocketBrightGauge
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$499 one-time fee
Additional Details—Set up fee is waived for Enterprise+ customers. A discount is offered for annual billing.
More Pricing Information
Community Pulse
AnswerRocketBrightGauge
Considered Both Products
AnswerRocket

No answer on this topic

BrightGauge
Chose BrightGauge
BrightGauge is part of the ConnectWise suite, we use PSA and CPQ. We have BG integrated with PSA and QBO.
Verified User
Anonymous
Chose BrightGauge
BrightGauge is essentially Power Bi at the reporting level. In Power Bi, the data must be modeled, and reports must be created, developed, and shared. BrightGauge is a buffet of report creation in a more straightforward form. I use Power BI more than BrightGauge in my current …
JP
Jason Parsons
Consultant
Chose BrightGauge
BrightGauge offers a far better user experience, ease of use and richer data than using the built in reporting from ConnectWise PSA.
Verified User
Anonymous
Chose BrightGauge
BrightGauge is by far the easiest to learn/use of the BI tools I have experienced. We had managers building their own dashboards with no outside help. It is not incredibly versatile though so if you want to get much more beyond taking the data and putting it in a chart or table …
Verified User
Anonymous
Chose BrightGauge
No comparison between the dashboarding available natively in ConnectWise Manage and what you can easily do in BrightGauge.
Dale Bradford | TrustRadius Reviewer
Dale Bradford
Network Administrator
Chose BrightGauge
We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
Ian Hansen | TrustRadius Reviewer
Ian Hansen
IT Services Director
Chose BrightGauge
I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular …
Features
AnswerRocketBrightGauge
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
AnswerRocket
-
Ratings
BrightGauge
8.1
Ratings
1% below category average
Pixel Perfect reports00 Ratings8.20 Ratings
Customizable dashboards00 Ratings8.80 Ratings
Report Formatting Templates00 Ratings7.20 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
AnswerRocket
-
Ratings
BrightGauge
7.7
Ratings
5% below category average
Drill-down analysis00 Ratings8.40 Ratings
Formatting capabilities00 Ratings8.50 Ratings
Integration with R or other statistical packages00 Ratings4.70 Ratings
Report sharing and collaboration00 Ratings9.20 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
AnswerRocket
-
Ratings
BrightGauge
7.9
Ratings
5% below category average
Publish to Web00 Ratings9.40 Ratings
Publish to PDF00 Ratings7.40 Ratings
Report Versioning00 Ratings5.00 Ratings
Report Delivery Scheduling00 Ratings9.20 Ratings
Delivery to Remote Servers00 Ratings8.50 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
AnswerRocket
-
Ratings
BrightGauge
5.9
Ratings
30% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings8.00 Ratings
Location Analytics / Geographic Visualization00 Ratings7.10 Ratings
Predictive Analytics00 Ratings6.00 Ratings
Pattern Recognition and Data Mining00 Ratings2.50 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
AnswerRocket
-
Ratings
BrightGauge
8.7
Ratings
3% above category average
Multi-User Support (named login)00 Ratings9.60 Ratings
Role-Based Security Model00 Ratings9.20 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.20 Ratings
Report-Level Access Control00 Ratings8.30 Ratings
Single Sign-On (SSO)00 Ratings8.30 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
AnswerRocket
-
Ratings
BrightGauge
6.8
Ratings
14% below category average
Responsive Design for Web Access00 Ratings8.50 Ratings
Mobile Application00 Ratings6.00 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings5.90 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
AnswerRocket
-
Ratings
BrightGauge
7.4
Ratings
5% below category average
REST API00 Ratings8.30 Ratings
Javascript API00 Ratings9.60 Ratings
iFrames00 Ratings10.00 Ratings
Java API00 Ratings6.00 Ratings
Themeable User Interface (UI)00 Ratings3.50 Ratings
Customizable Platform (Open Source)00 Ratings7.00 Ratings
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AnswerRocketBrightGauge
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Score 9.0 out of 10
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Score 8.0 out of 10
Medium-sized Companies
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Score 10.0 out of 10
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Score 10.0 out of 10
Enterprises
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User Ratings
AnswerRocketBrightGauge
Likelihood to Recommend
-
(0 ratings)
9.2
(0 ratings)
Usability
-
(0 ratings)
8.4
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
AnswerRocketBrightGauge
Likelihood to Recommend
No answers on this topic
BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.
Jeremy Herman | TrustRadius Reviewer
Jeremy Herman
Security Engineer
Read full review
Pros
No answers on this topic
  • SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
  • The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
  • It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • Modifying data sets to bring in custom fields requires an experienced SQL engineer
  • Cost when bringing in lots of data sources can be prohibitive
  • Limited ability to format gauges and reports
  • Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!
Verified User
Anonymous
Read full review
Usability
No answers on this topic
Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
Verified User
Anonymous
Read full review
Support Rating
No answers on this topic
We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by
Ian Hansen | TrustRadius Reviewer
Ian Hansen
IT Services Director
Read full review
Return on Investment
No answers on this topic
  • Faster compilation of Business Review material
  • For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
  • From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.
Ali Gaeta | TrustRadius Reviewer
Ali Gaeta
Manager of Managed Services
Read full review
ScreenShots