ApexChat vs. Arena.im

ApexChat is a great tool if you want to outsource a website chat functionality. Reps generally do a good job of answering questions, though I've seen instances where they stick too closely to the script and basically ignore what the visitor is actually asking. You can work with Apex on fine-tuning the interactions, but there's never a guarantee that it'll always go the way you want it to.

Incentivized

It's well suited for environments where you have chat participants quickly dropping in and out of chat rooms for quick conversations. We use it in a virtual event environment where this is often the case. It's also good for an environment where each chat room has its own moderators who can control the individual rooms. It can also be easily embedded into sites and doesn't require development experience.

Incentivized

• Great chat box designs on website.
• Great backend support.
• Multi-language options.

Incentivized

• Easy to implement
• Cost effective
• Strong build vs buy proposition

Incentivized

• Updated UI
• Additional reporting options
• Greater flexibility in chat widget appearance and size

Incentivized

• User Interface
• Additional functionality for management
• Set up process for use cases where many chat rooms are required

Incentivized

LivePerson LiveEngage (LP) is a popular option that I used for about six months before switching to ApexChat. LP's implementation team was terrible. They were checking boxes, not fixing issues. The AI/ bot tech in messenger lost us business. Our lead numbers dropped by 50% and our conversions fell with it. The cost and learning curve is much lower with ApexChat, and though it is missing many features and a pretty UI that you get with LP, ApexChat tripled lead volume and quadrupled conversion. The implementation team and customer success managers are top-notch.

Incentivized

We did not evaluate any other products as Arena.im fit our needs from the start.

Incentivized

• Increased lead flow
• Chat conversion improved
• Not scalable due to lack of features

Incentivized

• Keeps our website dynamic.
• Boosts our SEO.
• Saves us time.

Incentivized