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Apple Remote Desktop vs. ScreenConnect

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Apple Remote Desktop

    Score6.4 out of 10
    N/AApple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

    $79.99

    one-time fee

    ScreenConnect

    Score8.5 out of 10
    N/AConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

    $39

    per month

    Pricing
    Apple Remote DesktopScreenConnect
    Editions & Modules
    No answers on this topic
    One
    $39
    per month
    Standard
    $59
    per month
    Premium
    $69
    per month
    Offerings
    Pricing Offerings
    Apple Remote DesktopScreenConnect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Apple Remote DesktopScreenConnect
    Considered Both Products
    Apple
    Chose Apple Remote Desktop
    I think that the one feature that sets ARD apart is the UI when in a remote session. There have been times where I've used Zoom, TeamViewer, etc. and couldn't access a part of the menu bar or accidentally closed a session due to the third-party UI that's been applied on the …
    Incentivized
    Chose Apple Remote Desktop
    If you are managing Apple systems, ARD is hands down the number one way to manage these systems. It beats every other product out there with its deep macOS integration. No other product has as much focus on Apple as this one. We are primarily a Mac environment so it makes total …
    Incentivized
    Chose Apple Remote Desktop
    I actually use ConnectWise and ARD, if within my LAN. If I have VPN access I use ARD, if it's a new client and I haven't worked on their network or it's too small to warrant a VPN setup then I'll use ConnectWise
    Incentivized
    ConnectWise
    Chose ScreenConnect
    In terms of overall ease of use ConnectWise Control (formerly ScreenConnect), is so much easier to setup and use. Create and download the installer, and then run it once. I've never had any issues with remote machines being behind a firewall or having to be on the AD. There are …
    Incentivized
    Chose ScreenConnect
    ConnectWise Control (formerly ScreenConnect) is system agnostic and allows us to control windows and Macs. Other software kept us limited to one or the other.
    Incentivized
    Chose ScreenConnect
    We selected CWC for price and it's feature set.
    Incentivized
    Chose ScreenConnect
    Too expensive
    Incentivized
    Chose ScreenConnect
    ScreenConnect is by far a superior product, it has better tools, it is more secure, and by far it is easier for non-technical users to get up and running with remote support. The simple, intuitive UI allows us to focus more on support rather than ports and configurations for …
    Incentivized
    Chose ScreenConnect
    Screenconnect has a monthly payment option, but I actually preffer the model TeamViewer uses to connect with clients (ID and password). Although Zoom has remote control, the operation and options it has is very weak compared to ScreenConnect.
    Incentivized
    Chose ScreenConnect
    Well, I simply bumped from one "OK" remote solution to another by subscribing, using it for a few months to a year, and then shopping for a new product that did not have deficiencies of the old product (UltraVNC, Shrew VNC, RDP, RDP/RemoteGateway, GoToMyPC, LogMeIn, Chrome …
    Incentivized
    Chose ScreenConnect
    ScreenConnect's speed of connection is the overriding factor for [our] choice of software. Also, the ability to easily see which machines are online at any one time is a great help, along with being able to see connectivity history and run commands, without having to start a …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Apple Remote DesktopScreenConnect
    Remote Administration
    Comparison of Remote Administration features of Apple Remote Desktop and ScreenConnect
    Feature
    Apple Remote Desktop
    8.0
    25 Ratings
    ScreenConnect
    7.0
    619 Ratings
    Screen sharing8.925 Ratings10.0589 Ratings
    File transfer9.024 Ratings9.4562 Ratings
    Instant message9.320 Ratings6.2495 Ratings
    Secure remote access with Smart Card authentication8.53 Ratings7.074 Ratings
    Access to sleeping/powered-off computers7.219 Ratings4.5306 Ratings
    Over-the-Internet remote session9.019 Ratings10.0595 Ratings
    Initiate remote control from mobile7.06 Ratings7.9385 Ratings
    Remote management of servers & workstations8.421 Ratings9.0511 Ratings
    Remote Active Directory® management7.08 Ratings5.0168 Ratings
    Centralized management dashboard8.516 Ratings7.2475 Ratings
    Session record7.39 Ratings5.6312 Ratings
    Annotations7.05 Ratings5.6262 Ratings
    Monitoring and Alerts8.312 Ratings5.6184 Ratings
    Multi-platform remote control6.37 Ratings5.0394 Ratings
    User Ratings
    Apple Remote DesktopScreenConnect
    Likelihood to Recommend
    8.4
    (25 ratings)
    9.0
    (619 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    10.0
    (40 ratings)
    Usability
    9.0
    (4 ratings)
    7.9
    (48 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (5 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (9 ratings)
    Support Rating
    10.0
    (4 ratings)
    8.2
    (63 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (24 ratings)
    Implementation Rating
    10.0
    (3 ratings)
    10.0
    (20 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (16 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    5.0
    (4 ratings)