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Apple Remote Desktop vs. LogMeIn Rescue

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Apple Remote Desktop

    Score6.4 out of 10
    N/AApple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

    $79.99

    one-time fee

    LogMeIn Rescue

    Score8.7 out of 10
    N/ALogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…

    $1,299

    per year

    Pricing
    Apple Remote DesktopLogMeIn Rescue
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Apple Remote DesktopLogMeIn Rescue
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Apple Remote DesktopLogMeIn Rescue
    Considered Both Products
    Apple
    Chose Apple Remote Desktop
    I would feel much more comfortable having one of these alternative solutions as our Remote Desktop management tools. Each has their drawbacks and expenses associated with them, but we simply have too large of a deployment to not be considering alternatives. If it is the only …
    Incentivized
    GoTo (formerly LogMeIn)
    Chose LogMeIn Rescue
    for restarts Logmein is better for speed teams is better, so if you want to get a fast session teams scores higher for deep dive sessions Logmein is great also like the interface for seeing logs on Logmein and stopping processes from running easily and quick. File transfer is …
    Incentivized
    Chose LogMeIn Rescue
    When we evaluated Citrix Workspace a few years ago the app environment was not as easy to use as LogMeIn Rescue. Things may have changed but we have not gone back to re-evaluate. Some of our team members still use TeamViewer and the product is rated as highly as Rescue among …
    Incentivized
    Chose LogMeIn Rescue
    LogMeIn Rescue by GoTo stacks up very well against all these. The features, speed, security, ease of use are all comparable if not better than these other services. I would continue to use LogMeIn Rescue by GoTo for ease of use.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Apple Remote DesktopLogMeIn Rescue
    Remote Administration
    Comparison of Remote Administration features of Apple Remote Desktop and LogMeIn Rescue
    Feature
    Apple Remote Desktop
    8.0
    25 Ratings
    LogMeIn Rescue
    7.0
    194 Ratings
    Screen sharing8.925 Ratings8.4187 Ratings
    File transfer9.024 Ratings7.0176 Ratings
    Instant message9.320 Ratings9.5114 Ratings
    Secure remote access with Smart Card authentication8.53 Ratings7.338 Ratings
    Access to sleeping/powered-off computers7.219 Ratings5.457 Ratings
    Over-the-Internet remote session9.019 Ratings8.3188 Ratings
    Initiate remote control from mobile7.06 Ratings5.659 Ratings
    Remote management of servers & workstations8.421 Ratings5.588 Ratings
    Remote Active Directory® management7.08 Ratings7.644 Ratings
    Centralized management dashboard8.516 Ratings6.068 Ratings
    Session record7.39 Ratings7.5133 Ratings
    Annotations7.05 Ratings6.759 Ratings
    Monitoring and Alerts8.312 Ratings6.494 Ratings
    Multi-platform remote control6.37 Ratings6.2139 Ratings
    User Ratings
    Apple Remote DesktopLogMeIn Rescue
    Likelihood to Recommend
    8.4
    (25 ratings)
    8.1
    (211 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    7.9
    (22 ratings)
    Usability
    9.0
    (4 ratings)
    8.3
    (64 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    10.0
    (4 ratings)
    9.1
    (39 ratings)
    Implementation Rating
    10.0
    (3 ratings)
    9.0
    (3 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)