TrustRadius: an HG Insights company

Aptean CRM vs. Salesforce Sales Cloud

Save this comparison

Save this comparison

Aptean CRM

10 Reviews and Ratings

Salesforce Sales Cloud

3,281 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aptean CRM

    Score8.8 out of 10
    		N/ACDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high…N/A

    Salesforce Sales Cloud

    Score8.7 out of 10
    		N/ASalesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…

    $25

    per month

    Pricing
    Aptean CRMSalesforce Sales Cloud
    Editions & Modules
    No answers on this topic
    Starter
    $25.00
    per month per user
    Professional
    $80.00
    per month per user
    Enterprise
    $165.00
    per month per user
    Unlimited
    $330.00
    per month per user
    Agentforce 1 Sales
    $550
    per month per user
    Offerings
    Pricing Offerings
    Aptean CRMSalesforce Sales Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Aptean CRMSalesforce Sales Cloud
    Considered Both Products
    Aptean
    Daniel Jhoseph
    Digital Marketing & eCommerce Manager in Marketing at Grafton International (Import & Export, 51-200 employees)
    Chose Aptean CRM
    My expectations with Salesforce.com were quite high but it was a useless tool as it didn’t concede the nature of our work and had not had enough features to make our work manageable and we have witnessed no change in our customer relationship management but on the other side if …
    Incentivized
    Craig Cormier
    IT Manager in Information Technology at Anderson Power Products (Electrical/Electronic Manufacturing, 51-200 employees)
    Chose Aptean CRM
    IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that …
    Incentivized
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Aptean CRMSalesforce Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Aptean CRM and Salesforce Sales Cloud
    Feature
    Aptean CRM
    9.2
    2 Ratings
    Salesforce Sales Cloud
    8.4
    261 Ratings
    Customer data management / contact management10.02 Ratings9.3261 Ratings
    Workflow management9.02 Ratings8.3252 Ratings
    Territory management9.02 Ratings7.7204 Ratings
    Opportunity management9.02 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.02 Ratings8.7238 Ratings
    Contract management10.02 Ratings7.9209 Ratings
    Quote & order management9.02 Ratings7.7192 Ratings
    Interaction tracking9.02 Ratings8.8223 Ratings
    Channel / partner relationship management9.02 Ratings8.1184 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Aptean CRM and Salesforce Sales Cloud
    Feature
    Aptean CRM
    9.7
    2 Ratings
    Salesforce Sales Cloud
    7.9
    99 Ratings
    Case management9.02 Ratings8.397 Ratings
    Call center management10.02 Ratings7.878 Ratings
    Help desk management10.01 Ratings7.482 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Aptean CRM and Salesforce Sales Cloud
    Feature
    Aptean CRM
    9.5
    2 Ratings
    Salesforce Sales Cloud
    8.4
    239 Ratings
    Lead management10.02 Ratings8.5234 Ratings
    Email marketing9.02 Ratings8.2201 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Aptean CRM and Salesforce Sales Cloud
    Feature
    Aptean CRM
    9.0
    2 Ratings
    Salesforce Sales Cloud
    8.4
    242 Ratings
    Task management10.02 Ratings8.9231 Ratings
    Billing and invoicing management9.02 Ratings7.774 Ratings
    Reporting8.02 Ratings8.6195 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Aptean CRM and Salesforce Sales Cloud
    Feature
    Aptean CRM
    9.0
    2 Ratings
    Salesforce Sales Cloud
    8.3
    255 Ratings
    Forecasting9.02 Ratings8.1223 Ratings
    Pipeline visualization9.02 Ratings8.1242 Ratings
    Customizable reports9.02 Ratings8.8252 Ratings
    Customization
    Comparison of Customization features of Aptean CRM and Salesforce Sales Cloud
    Feature
    Aptean CRM
    9.0
    2 Ratings
    Salesforce Sales Cloud
    8.7
    246 Ratings
    Custom fields9.02 Ratings9.0244 Ratings
    Custom objects9.02 Ratings9.0233 Ratings
    Scripting environment9.01 Ratings8.2173 Ratings
    API for custom integration9.01 Ratings8.6203 Ratings
    Security
    Comparison of Security features of Aptean CRM and Salesforce Sales Cloud
    Feature
    Aptean CRM
    8.5
    2 Ratings
    Salesforce Sales Cloud
    8.9
    247 Ratings
    Single sign-on capability9.02 Ratings8.9215 Ratings
    Role-based user permissions8.02 Ratings8.8219 Ratings
    Social CRM
    Comparison of Social CRM features of Aptean CRM and Salesforce Sales Cloud
    Feature
    Aptean CRM
    9.5
    1 Ratings
    Salesforce Sales Cloud
    8.8
    156 Ratings
    Social data10.01 Ratings8.9154 Ratings
    Social engagement9.01 Ratings8.7152 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Aptean CRM and Salesforce Sales Cloud
    Feature
    Aptean CRM
    9.5
    1 Ratings
    Salesforce Sales Cloud
    8.2
    212 Ratings
    Marketing automation10.01 Ratings8.4208 Ratings
    Compensation management9.01 Ratings8.0142 Ratings
    Platform
    Comparison of Platform features of Aptean CRM and Salesforce Sales Cloud
    Feature
    Aptean CRM
    9.0
    1 Ratings
    Salesforce Sales Cloud
    7.9
    227 Ratings
    Mobile access9.01 Ratings7.9227 Ratings
    User Ratings
    Aptean CRMSalesforce Sales Cloud
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.7
    (392 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (58 ratings)
    Usability
    9.0
    (1 ratings)
    9.4
    (121 ratings)
    Availability
    -
    (0 ratings)
    9.8
    (27 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (18 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.0
    (92 ratings)
    In-Person Training
    -
    (0 ratings)
    7.9
    (11 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (15 ratings)
    Implementation Rating
    -
    (0 ratings)
    2.4
    (18 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.8
    (9 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.2
    (5 ratings)
    Data Sources
    -
    (0 ratings)
    8.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    8.7
    (52 ratings)
    Professional Services
    -
    (0 ratings)
    9.3
    (8 ratings)