| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Aspect Unified IP | Score3.7 out of 10 | N/A | Aspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels. | N/A |
 Bright Pattern Contact Center | Score9.1 out of 10 | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
| Aspect Unified IP | Bright Pattern Contact Center | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Aspect Unified IP | Bright Pattern Contact Center | |
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| Considered Both Products | No answer on this topic | Chose Bright Pattern Contact Center Bright Pattern prides itself on providing out-of-the-box functionality. Unlike many of the other platforms listed, there is no need to subscribe to additional options for increased feature functionality nor is there a need to implement additional plugins to get to a desired … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Aspect Unified IP | Bright Pattern Contact Center | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Aspect Unified IP | Bright Pattern Contact Center | |
|---|---|---|
| Likelihood to Recommend | 7.0 | 9.1 |
| Likelihood to Renew | 7.0 | 9.1 |
| Usability | - | 8.3 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | - | 9.1 |
| In-Person Training | - | 8.0 |
| Online Training | - | 7.0 |
| Implementation Rating | - | 8.3 |
| Configurability | - | 8.0 |
| Contract Terms and Pricing Model | - | 9.0 |
| Ease of integration | - | 9.0 |
| Product Scalability | - | 9.0 |
| Vendor post-sale | - | 10.0 |
| Vendor pre-sale | - | 10.0 |
