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Aspect Unified IP vs. Genesys Multicloud CX (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aspect Unified IP

    Score3.7 out of 10
    N/AAspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels.N/A

    Genesys Multicloud CX (discontinued)

    Score8 out of 10
    N/AGenesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.N/A
    Pricing
    Aspect Unified IPGenesys Multicloud CX (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Aspect Unified IPGenesys Multicloud CX (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Aspect Unified IPGenesys Multicloud CX (discontinued)
    Considered Both Products
    Alvaria, Inc (Aspect Software + Noble Systems)
    No answer on this topic
    Discontinued Products
    Chose Genesys Multicloud CX (discontinued)
    The above mentioned technologies also provide the same solutions as Genesys Engage does. However, Genesys Engage leads this market as this solution package contains all the functionalities provided by different software mentioned above as distinct functionality is provided by …
    Incentivized
    Chose Genesys Multicloud CX (discontinued)
    Avaya: As a brand, they are trying to get rid of their hardware-vendor image, but this fails. Omni channel routing is separate in 2 systems. And the reporting solution is torn apart into CMS and Avaya analytic. Customers can't see a clear roadmap.

    Aspect: Weak local team with no …
    Incentivized
    Chose Genesys Multicloud CX (discontinued)
    We evaluated Genesys Engage against these products and some more that I don't recall, and Genesys ended up being the most featureful product we wanted for our long-term ambitions, as well as meeting our cost restrictions.

    We ended up choosing PE through a full-blown RFP process …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Aspect Unified IPGenesys Multicloud CX (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of Aspect Unified IP and Genesys Multicloud CX (discontinued)
    Feature
    Aspect Unified IP
    7.4
    3 Ratings
    Genesys Multicloud CX (discontinued)
    9.2
    118 Ratings
    Agent dashboard7.03 Ratings10.0109 Ratings
    Validate callers9.03 Ratings10.096 Ratings
    Outbound response8.03 Ratings9.099 Ratings
    Call forwarding6.03 Ratings8.089 Ratings
    Click-to-call (CTC)9.62 Ratings9.083 Ratings
    Warm transfer8.03 Ratings10.0105 Ratings
    Predictive dialing9.03 Ratings9.281 Ratings
    Interactive voice response5.03 Ratings10.0106 Ratings
    REST APIs8.03 Ratings10.099 Ratings
    Call scripts4.03 Ratings9.075 Ratings
    Call tracking6.03 Ratings10.0103 Ratings
    Multichannel integration8.22 Ratings9.9105 Ratings
    CRM software integration8.03 Ratings5.199 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aspect Unified IP and Genesys Multicloud CX (discontinued)
    Feature
    Aspect Unified IP
    8.5
    2 Ratings
    Genesys Multicloud CX (discontinued)
    8.5
    107 Ratings
    Inbound call routing9.02 Ratings9.0100 Ratings
    Omnichannel inbound routing8.12 Ratings10.092 Ratings
    Recording9.62 Ratings8.980 Ratings
    Quality management9.12 Ratings8.080 Ratings
    Call analytics8.62 Ratings8.088 Ratings
    Historical reporting7.42 Ratings10.0103 Ratings
    Live reporting7.42 Ratings9.0100 Ratings
    Customer surveys8.62 Ratings6.864 Ratings
    Customer interaction analytics9.12 Ratings7.073 Ratings
    User Ratings
    Aspect Unified IPGenesys Multicloud CX (discontinued)
    Likelihood to Recommend
    7.0
    (4 ratings)
    8.0
    (147 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    7.9
    (26 ratings)
    Usability
    -
    (0 ratings)
    6.9
    (18 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (4 ratings)
    Performance
    -
    (0 ratings)
    7.1
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    8.6
    (21 ratings)
    In-Person Training
    -
    (0 ratings)
    8.1
    (3 ratings)
    Online Training
    -
    (0 ratings)
    7.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    3.8
    (11 ratings)
    Configurability
    -
    (0 ratings)
    6.5
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    1.4
    (4 ratings)
    Product Scalability
    -
    (0 ratings)
    7.3
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (2 ratings)