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Aspect Unified IP vs. MiContact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aspect Unified IP

    Score3.7 out of 10
    N/AAspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels.N/A

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Pricing
    Aspect Unified IPMiContact Center
    Editions & Modules
    No answers on this topic
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Offerings
    Pricing Offerings
    Aspect Unified IPMiContact Center
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Aspect Unified IPMiContact Center
    Contact Center Software
    Comparison of Contact Center Software features of Aspect Unified IP and MiContact Center
    Feature
    Aspect Unified IP
    7.4
    3 Ratings
    MiContact Center
    8.5
    2 Ratings
    Agent dashboard7.03 Ratings9.01 Ratings
    Validate callers9.03 Ratings8.01 Ratings
    Outbound response8.03 Ratings9.02 Ratings
    Call forwarding6.03 Ratings8.42 Ratings
    Click-to-call (CTC)9.62 Ratings9.52 Ratings
    Warm transfer8.03 Ratings9.01 Ratings
    Predictive dialing9.03 Ratings7.52 Ratings
    Interactive voice response5.03 Ratings9.52 Ratings
    REST APIs8.03 Ratings8.01 Ratings
    Call scripts4.03 Ratings8.01 Ratings
    Call tracking6.03 Ratings9.02 Ratings
    Multichannel integration8.22 Ratings8.01 Ratings
    CRM software integration8.03 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aspect Unified IP and MiContact Center
    Feature
    Aspect Unified IP
    8.5
    2 Ratings
    MiContact Center
    8.6
    2 Ratings
    Inbound call routing9.02 Ratings8.52 Ratings
    Omnichannel inbound routing8.12 Ratings9.01 Ratings
    Recording9.62 Ratings8.52 Ratings
    Quality management9.12 Ratings8.52 Ratings
    Call analytics8.62 Ratings8.01 Ratings
    Historical reporting7.42 Ratings9.01 Ratings
    Live reporting7.42 Ratings9.01 Ratings
    Customer surveys8.62 Ratings9.01 Ratings
    Customer interaction analytics9.12 Ratings8.01 Ratings
    User Ratings
    Aspect Unified IPMiContact Center
    Likelihood to Recommend
    7.0
    (4 ratings)
    9.5
    (2 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)