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Aspect Unified IP vs. NiCE CXone Mpower

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Aspect Unified IP

25 Reviews and Ratings

NiCE CXone Mpower

948 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aspect Unified IP

    Score3.7 out of 10
    		N/AAspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels.N/A

    NiCE CXone Mpower

    Score8.9 out of 10
    		N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Pricing
    Aspect Unified IPNiCE CXone Mpower
    Editions & Modules
    No answers on this topic
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    Offerings
    Pricing Offerings
    Aspect Unified IPNiCE CXone Mpower
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Aspect Unified IPNiCE CXone Mpower
    Contact Center Software
    Comparison of Contact Center Software features of Aspect Unified IP and NiCE CXone Mpower
    Feature
    Aspect Unified IP
    7.4
    3 Ratings
    NiCE CXone Mpower
    9.4
    582 Ratings
    Agent dashboard7.03 Ratings9.2560 Ratings
    Validate callers9.03 Ratings9.6472 Ratings
    Outbound response8.03 Ratings9.5491 Ratings
    Call forwarding6.03 Ratings9.3444 Ratings
    Click-to-call (CTC)9.62 Ratings9.3404 Ratings
    Warm transfer8.03 Ratings9.8532 Ratings
    Predictive dialing9.03 Ratings9.5318 Ratings
    Interactive voice response5.03 Ratings9.5377 Ratings
    REST APIs8.03 Ratings9.3302 Ratings
    Call scripts4.03 Ratings9.2323 Ratings
    Call tracking6.03 Ratings9.5511 Ratings
    Multichannel integration8.22 Ratings9.2365 Ratings
    CRM software integration8.03 Ratings9.0366 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aspect Unified IP and NiCE CXone Mpower
    Feature
    Aspect Unified IP
    8.5
    2 Ratings
    NiCE CXone Mpower
    9.4
    557 Ratings
    Inbound call routing9.02 Ratings9.5512 Ratings
    Omnichannel inbound routing8.12 Ratings9.1374 Ratings
    Recording9.62 Ratings9.6496 Ratings
    Quality management9.12 Ratings9.0481 Ratings
    Call analytics8.62 Ratings9.3487 Ratings
    Historical reporting7.42 Ratings9.4480 Ratings
    Live reporting7.42 Ratings9.4466 Ratings
    Customer surveys8.62 Ratings9.5300 Ratings
    Customer interaction analytics9.12 Ratings9.6320 Ratings
    User Ratings
    Aspect Unified IPNiCE CXone Mpower
    Likelihood to Recommend
    7.0
    (4 ratings)
    9.7
    (614 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    10.0
    (28 ratings)
    Usability
    -
    (0 ratings)
    9.3
    (588 ratings)
    Availability
    -
    (0 ratings)
    8.5
    (10 ratings)
    Performance
    -
    (0 ratings)
    7.9
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.5
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    7.6
    (10 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.9
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.9
    (9 ratings)