Astrato Analytics vs. BrightGauge

Astrato is a fantastic tool for dashboard development and consumption. Additionally, advanced features like notifications and writeback allow sophisticated workflows like financial approval processes to be run through Astrato as well as typical BI functions

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

• Streamlined data compilation in the cloud
• Expansion in the dynamic spectrum of business processes with our focus on digital marketing
• Very complete storage capacity

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• Handling massive amounts of data. Simplicity ends there.
• Template objects need to be explained better in the documentation.
• Ability to connect to more data sources.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

Astrato Analytics is very easy to use especially for the non-technical user. Their "no-code" application and rich library of options creates a very streamlined approach for developing dashboards and reports.

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

Very friendly, with online help, blog and community. The template documentation could be more complete, however.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

To scale PowerBi, we would have needed a staff of technical folks and a substantial budget, and we still probably could not have created the robust SaaS application we did with Astrato Analytics. Astrato Analytics allowed for a staff of two to create and rollout a SaaS Application in under 60 days and provided hands on support to us as needed. There really is no comparison.

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

• Allowed us to provide clients direct access to their reports without having to increase license costs

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized