Atera vs. Datto Autotask PSA

Atera

195 Reviews and Ratings

Datto Autotask PSA

136 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atera	Score8.6 out of 10	N/A	Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…	$139 per month per user
Autotask PSA	Score8.9 out of 10	N/A	Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).	N/A

Pricing

Atera

Autotask PSA

MSP - Pro: $129
per month (billed annually) per user
IT Department - Professional: $149
per month (billed annually) per user
MSP - Growth: $179
per month (billed annually) per user
IT Department - Expert: $189
per month (billed annually) per user
MSP - Power: $209
per month (billed annually) per user
IT Department - Master: $219
per month (billed annually) per user

No answers on this topic

Pricing Offerings
Atera	Autotask PSA
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

Unlimited devices.

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Community Pulse
Key User Insights
	Atera	Autotask PSA
Considered Both Products	Atera Rajat Kumar Mahunta Software Developer in Information Technology at infosys (Computer & Network Security, 201-500 employees) Chose Atera Comparison from ConnectWise and autotask, Atera is more simplified, Cost effective and Integration RMM, PSA and automation features Incentivized Helpful? Frank Pietersma Owner at Inno ICT (Computer Networking, 1-10 employees) Chose Atera This Year I started an IT company and was in need of monitoring and PSA software. In the past I've worked with Datto, Datto RMM and Ncentral so one of these would be a logical choice for me to choose. However their pricing is from a different world. For a starting company, … Incentivized Helpful? Randall East President in Corporate at Wolftech CyberSecurity (Information Technology & Services, 1-10 employees) Chose Atera The other products are bulky and just hard to manage. Nobody really understood how they were supposed to function. Incentivized Helpful? Richard Ekholm Owner in Information Technology at Rich IT Solutions (Information Technology & Services, 1-10 employees) Chose Atera Compared to several other RMM packages we trialed, Atera was simple to set up and deploy. the Atera pricing model is very different which makes it affordable, and having the ability to tie into a number of add-on services, gives us the ability to expand our MSP offerings as … Incentivized Helpful? Verified User Chose Atera N-central had more features but was way more expensive to run. The features that N-central have over Atera were ones we were not using anyway. Incentivized Helpful? Verified User Chose Atera The concept of a single product for remoting, patching, and ticketing from a single console is brilliant. Incentivized Helpful? Verified User Chose Atera I've used many other RMM tools (ConnectWise, LPI, N-Central, Datto). Atera offered easy startup, low monthly cost, no contract commitment, easy deployment, and the ability to have an RMM tool ready to go and allow me to start making money immediately. Incentivized Helpful? George Cabanting CEO (Chief Executive Officer) in Information Technology at Oxford Computer Services Llc (Computer & Network Security, 1-10 employees) Chose Atera Costs per technician not # of units monitored, scaleabilty, support, features, remote access tools intuitive endpoint management software to managed service providers (MSPs) and IT professionals with an exceptional user experience and all the support you need to deliver fast … Incentivized Helpful? Verified User Chose Atera LabTech is a more comprehensive remote monitoring and management tool but costs considerably more. We switched to Atera from LabTech for a number of reasons. First and foremost, cost. Atera's per user licensing structure is much better suited for startups than LabTech. The … Incentivized Helpful?	Kaseya Howard Rabb President in Corporate at 256 Solutions (Information Technology & Services, 1-10 employees) Chose Autotask PSA Datto Autotask is much more complex than Atera's ticketing platform but is much more customizable. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Atera

Autotask PSA

Comparison of Application Performance Management features of Atera and Datto Autotask PSA
Feature	Atera 10.0 1 Ratings	Datto Autotask PSA - Ratings
Virtualization monitoring	10.01 Ratings	00 Ratings
IT Asset Discovery	10.01 Ratings	00 Ratings

Comparison of Monitoring Tasks features of Atera and Datto Autotask PSA
Feature	Atera 9.4 112 Ratings	Datto Autotask PSA - Ratings
Remote monitoring	8.8111 Ratings	00 Ratings
Network device monitoring	9.198 Ratings	00 Ratings
Activity Monitoring	10.01 Ratings	00 Ratings

Comparison of Management Tasks features of Atera and Datto Autotask PSA
Feature	Atera 8.8 111 Ratings	Datto Autotask PSA - Ratings
Patch Management	8.1110 Ratings	00 Ratings
Policy-based automation	7.596 Ratings	00 Ratings

Comparison of Remote Access features of Atera and Datto Autotask PSA
Feature	Atera 7.8 1 Ratings	Datto Autotask PSA - Ratings
Attended device access	10.01 Ratings	00 Ratings
Unattended device access	10.01 Ratings	00 Ratings
Mobile device access	1.01 Ratings	00 Ratings
Virtual device access	10.01 Ratings	00 Ratings
Multiple-display support	7.01 Ratings	00 Ratings
Multiple concurrent sessions	9.01 Ratings	00 Ratings

User Ratings
	Atera	Autotask PSA
Likelihood to Recommend	8.5 (113 ratings)	10.0 (30 ratings)
Likelihood to Renew	9.6 (4 ratings)	9.0 (1 ratings)
Usability	8.8 (61 ratings)	9.0 (2 ratings)
Support Rating	9.0 (5 ratings)	8.4 (4 ratings)