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Atera vs. Datto RMM

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Atera

195 Reviews and Ratings

Datto RMM

46 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.6 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    Datto RMM

    Score7.1 out of 10
    		N/ADatto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.N/A
    Pricing
    AteraDatto RMM
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    No answers on this topic
    Offerings
    Pricing Offerings
    AteraDatto RMM
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUnlimited devices.—
    More Pricing Information
    Community Pulse
    AteraDatto RMM
    Considered Both Products
    Atera
    Brady Phenicie
    Ownr in Professional Services at Phenicie Business Management (Computer & Network Security, 1-10 employees)
    Chose Atera
    In my opinion, Datto is not a great company to partner with. In my experience, billing is crazy and when you call in for support you get sales.
    Incentivized
    Verified User
    Chose Atera
    In my experience, Atera lured us in with the pricing per technician to try and save us money. They then proceeded to take features away and lock them behind higher-tiers. In addition, in my opinion, their customer support is atrocious. I think if you enjoy long times between …
    Incentivized
    Verified User
    Chose Atera
    Atera pulls the best features from the above systems I have previous experience in and unites them in an All-in-one solution that simplifies and improves everyone's experience.
    Incentivized
    Andrew O'Donnell
    IT Manager in Information Technology at Tekmar Energy (Mechanical Or Industrial Engineering, 51-200 employees)
    Chose Atera
    This product was so easy to implement that it took me only minutes to be up and running and hours to configure it ready for release. Pricing is simple; you pay per user. As the IT dept is small, might I have control of the costs and can grow the system without occurring extra …
    Incentivized
    Kaseya
    Verified User
    Chose Datto RMM
    The user interface from Datto RMM is great and the demo looked good.

    The moment we got it in our hands it was nothing but problems for us.
    Incentivized
    Verified User
    Chose Datto RMM
    Both Datto and SolarWinds leave a lot to be desired but from a technological aspect, but SolarWinds products are substantially better. At least when they aren't being hacked. SolarWinds was an intuitive design with some decent features that made management much more seamless …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    AteraDatto RMM
    Application Performance Management
    Comparison of Application Performance Management features of Atera and Datto RMM
    Feature
    Atera
    10.0
    1 Ratings
    Datto RMM
    1.0
    1 Ratings
    Virtualization monitoring10.01 Ratings1.01 Ratings
    IT Asset Discovery10.01 Ratings1.01 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and Datto RMM
    Feature
    Atera
    9.4
    112 Ratings
    Datto RMM
    1.0
    1 Ratings
    Remote monitoring8.8111 Ratings1.01 Ratings
    Network device monitoring9.198 Ratings1.01 Ratings
    Activity Monitoring10.01 Ratings1.01 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and Datto RMM
    Feature
    Atera
    8.8
    111 Ratings
    Datto RMM
    1.0
    1 Ratings
    Patch Management8.1110 Ratings1.01 Ratings
    Policy-based automation7.596 Ratings1.01 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and Datto RMM
    Feature
    Atera
    7.8
    1 Ratings
    Datto RMM
    1.0
    1 Ratings
    Attended device access10.01 Ratings1.01 Ratings
    Unattended device access10.01 Ratings1.01 Ratings
    Mobile device access1.01 Ratings1.01 Ratings
    Virtual device access10.01 Ratings1.01 Ratings
    Multiple-display support7.01 Ratings1.01 Ratings
    Multiple concurrent sessions9.01 Ratings1.01 Ratings
    User Ratings
    AteraDatto RMM
    Likelihood to Recommend
    8.5
    (113 ratings)
    1.0
    (6 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.8
    (61 ratings)
    1.0
    (1 ratings)
    Support Rating
    9.0
    (5 ratings)
    -
    (0 ratings)