Atera vs. EasyVista Service Manager

Atera

195 Reviews and Ratings

EasyVista Service Manager

9 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atera	Score8.7 out of 10	N/A	Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…	$139 per month per user
EasyVista Service Manager	Score8 out of 10	N/A	EasyVista Service Manager is the New York company's ITIL / ITSM service solution.	N/A

Pricing

Atera

EasyVista Service Manager

MSP - Pro: $129
per month (billed annually) per user
IT Department - Professional: $149
per month (billed annually) per user
MSP - Growth: $179
per month (billed annually) per user
IT Department - Expert: $189
per month (billed annually) per user
MSP - Power: $209
per month (billed annually) per user
IT Department - Master: $219
per month (billed annually) per user

No answers on this topic

Pricing Offerings
Atera	EasyVista Service Manager
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

Unlimited devices.

—

Features

Atera

EasyVista Service Manager

Comparison of Application Performance Management features of Atera and EasyVista Service Manager
Feature	Atera 10.0 1 Ratings	EasyVista Service Manager - Ratings
Virtualization monitoring	10.01 Ratings	00 Ratings
IT Asset Discovery	10.01 Ratings	00 Ratings

Comparison of Monitoring Tasks features of Atera and EasyVista Service Manager
Feature	Atera 9.4 112 Ratings	EasyVista Service Manager - Ratings
Remote monitoring	8.8111 Ratings	00 Ratings
Network device monitoring	9.198 Ratings	00 Ratings
Activity Monitoring	10.01 Ratings	00 Ratings

Comparison of Management Tasks features of Atera and EasyVista Service Manager
Feature	Atera 8.8 111 Ratings	EasyVista Service Manager - Ratings
Patch Management	8.1110 Ratings	00 Ratings
Policy-based automation	7.696 Ratings	00 Ratings

Comparison of Remote Access features of Atera and EasyVista Service Manager
Feature	Atera 7.8 1 Ratings	EasyVista Service Manager - Ratings
Attended device access	10.01 Ratings	00 Ratings
Unattended device access	10.01 Ratings	00 Ratings
Mobile device access	1.01 Ratings	00 Ratings
Virtual device access	10.01 Ratings	00 Ratings
Multiple-display support	7.01 Ratings	00 Ratings
Multiple concurrent sessions	9.01 Ratings	00 Ratings

Comparison of Incident and problem management features of Atera and EasyVista Service Manager
Feature	Atera - Ratings	EasyVista Service Manager 8.9 1 Ratings
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Expert directory	00 Ratings	8.01 Ratings
Service restoration	00 Ratings	9.01 Ratings
Self-service tools	00 Ratings	9.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
ITSM collaboration and documentation	00 Ratings	7.01 Ratings
ITSM reports and dashboards	00 Ratings	9.01 Ratings

Comparison of Change management features of Atera and EasyVista Service Manager
Feature	Atera - Ratings	EasyVista Service Manager 10.0 1 Ratings
Change requests repository	00 Ratings	10.01 Ratings
Service-level management	00 Ratings	10.01 Ratings

User Ratings
	Atera	EasyVista Service Manager
Likelihood to Recommend	8.5 (113 ratings)	10.0 (1 ratings)
Likelihood to Renew	9.6 (4 ratings)	- (0 ratings)
Usability	8.8 (61 ratings)	- (0 ratings)
Support Rating	9.0 (5 ratings)	- (0 ratings)