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Atera vs. LiveAgent

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Atera

195 Reviews and Ratings

LiveAgent

144 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.7 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    		LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    Pricing
    AteraLiveAgent
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    Offerings
    Pricing Offerings
    AteraLiveAgent
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUnlimited devices.—
    More Pricing Information
    Features
    AteraLiveAgent
    Application Performance Management
    Comparison of Application Performance Management features of Atera and LiveAgent
    Feature
    Atera
    10.0
    1 Ratings
    LiveAgent
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and LiveAgent
    Feature
    Atera
    9.4
    112 Ratings
    LiveAgent
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.198 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and LiveAgent
    Feature
    Atera
    8.8
    111 Ratings
    LiveAgent
    -
    Ratings
    Patch Management8.1110 Ratings00 Ratings
    Policy-based automation7.596 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and LiveAgent
    Feature
    Atera
    7.8
    1 Ratings
    LiveAgent
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Atera and LiveAgent
    Feature
    Atera
    -
    Ratings
    LiveAgent
    7.7
    59 Ratings
    Organize and prioritize service tickets00 Ratings7.956 Ratings
    Expert directory00 Ratings7.947 Ratings
    Subscription-based notifications00 Ratings7.042 Ratings
    ITSM collaboration and documentation00 Ratings6.838 Ratings
    Ticket creation and submission00 Ratings8.458 Ratings
    Ticket response00 Ratings8.459 Ratings
    Self Help Community
    Comparison of Self Help Community features of Atera and LiveAgent
    Feature
    Atera
    -
    Ratings
    LiveAgent
    10.0
    52 Ratings
    External knowledge base00 Ratings10.049 Ratings
    Internal knowledge base00 Ratings10.047 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Atera and LiveAgent
    Feature
    Atera
    -
    Ratings
    LiveAgent
    8.5
    58 Ratings
    Customer portal00 Ratings10.053 Ratings
    IVR00 Ratings7.028 Ratings
    Social integration00 Ratings8.150 Ratings
    Email support00 Ratings7.454 Ratings
    Help Desk CRM integration00 Ratings10.046 Ratings
    User Ratings
    AteraLiveAgent
    Likelihood to Recommend
    8.5
    (113 ratings)
    8.0
    (117 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    9.3
    (4 ratings)
    Usability
    8.8
    (61 ratings)
    8.0
    (4 ratings)
    Support Rating
    9.0
    (5 ratings)
    9.3
    (24 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (2 ratings)