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Atera vs. ProProfs Help Desk

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Atera

195 Reviews and Ratings

ProProfs Help Desk

3 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.6 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    ProProfs Help Desk

    Score8.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    		ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system…

    $29.99

    per month per user

    Pricing
    AteraProProfs Help Desk
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    Free
    $0
    Unlimited Users
    Team
    $29.99
    per month per user
    ENTERPRISE
    $ 499 per month
    Unlimited Users
    Offerings
    Pricing Offerings
    AteraProProfs Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUnlimited devices.—
    More Pricing Information
    Features
    AteraProProfs Help Desk
    Application Performance Management
    Comparison of Application Performance Management features of Atera and ProProfs Help Desk
    Feature
    Atera
    10.0
    1 Ratings
    ProProfs Help Desk
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and ProProfs Help Desk
    Feature
    Atera
    9.4
    112 Ratings
    ProProfs Help Desk
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.198 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and ProProfs Help Desk
    Feature
    Atera
    8.8
    111 Ratings
    ProProfs Help Desk
    -
    Ratings
    Patch Management8.1110 Ratings00 Ratings
    Policy-based automation7.596 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and ProProfs Help Desk
    Feature
    Atera
    7.8
    1 Ratings
    ProProfs Help Desk
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Atera and ProProfs Help Desk
    Feature
    Atera
    -
    Ratings
    ProProfs Help Desk
    8.2
    1 Ratings
    Organize and prioritize service tickets00 Ratings8.21 Ratings
    ITSM collaboration and documentation00 Ratings7.31 Ratings
    Ticket creation and submission00 Ratings9.11 Ratings
    Ticket response00 Ratings8.21 Ratings
    Self Help Community
    Comparison of Self Help Community features of Atera and ProProfs Help Desk
    Feature
    Atera
    -
    Ratings
    ProProfs Help Desk
    8.2
    1 Ratings
    Internal knowledge base00 Ratings8.21 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Atera and ProProfs Help Desk
    Feature
    Atera
    -
    Ratings
    ProProfs Help Desk
    7.7
    1 Ratings
    Email support00 Ratings8.21 Ratings
    Help Desk CRM integration00 Ratings7.31 Ratings
    User Ratings
    AteraProProfs Help Desk
    Likelihood to Recommend
    8.5
    (113 ratings)
    6.4
    (1 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.8
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (5 ratings)
    7.3
    (1 ratings)