Atera vs. SupportBee
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Atera | Score8.7 out of 10 | N/A | Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With… | $139 per month per user |
 SupportBee | Score9 out of 10 | N/A | SupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing. | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Unlimited devices. | — | ||||||||||||||
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| Application Performance Management |
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| Monitoring Tasks |
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| Management Tasks |
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| Remote Access |
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Atera | SupportBee | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 9.0 |
| Likelihood to Renew | 9.6 | - |
| Usability | 8.8 | - |
| Support Rating | 9.0 | 7.0 |