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Atera vs. TeamViewer

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Atera

195 Reviews and Ratings

TeamViewer

2,592 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.6 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    TeamViewer

    Score8.5 out of 10
    		N/ATeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

    $299

    per year

    Pricing
    AteraTeamViewer
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    AteraTeamViewer
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsUnlimited devices.—
    More Pricing Information
    Community Pulse
    AteraTeamViewer
    Considered Both Products
    Atera
    Verified User
    Chose Atera
    AnyDesk, TeamViewer and LogMeIn. They all have their advantages/disadvantages. AnyDesk and TeamViewer are low impact and reliable, but requires significant user participation. LogMeIn is excellent, but expensive. Atera provides advanced features and reliable access for …
    Incentivized
    Dan Benson
    Information Technology Technician in Information Technology at Cascade Community Healthcare (Mental Health Care, 201-500 employees)
    Chose Atera
    It works at least as well as Dameware, and it is miles beyond both TeamViewer and Goverlan.
    Incentivized
    Randy Bell
    Managed IT Services / Owner in Information Technology at Done Right Computer Services (Information Technology & Services, 1-10 employees)
    Chose Atera
    Overall, the basic agent cost is better for a partially functional product.
    Incentivized
    Ali Ikram
    IT Officer in Information Technology at Patina Maldives, Fari Islands (Hospitality, 201-500 employees)
    Chose Atera
    Atera RMM offers a wide range of features and functions that are notably faster than any other remote monitoring and management (RMM) software I have used in the past, with a tenfold increase in capabilities.
    Incentivized
    Brian Levingston
    IT Technician in Information Technology at Computer Geeks (Information Technology & Services, 11-50 employees)
    Chose Atera
    I have not looked at any other alternatives. We have been using this since I have worked here.
    Incentivized
    Verified User
    Chose Atera
    So far, Pulseway was nice, but Atera was better--ease of access and ease of use being the two main things. The automatic alerting right off the bat was very helpful. Pulseway had a similar app for tracking information on the phone, but it didn't have the same cost per …
    Incentivized
    Simon Brereton
    Director/Owner at Owl Technical Services Limited (Information Technology & Services, 1-10 employees)
    Chose Atera
    I used Managed Workplace when it was an Avast/AVG product. I prefer Atera, as it is easier to use and more cost effective.
    Incentivized
    Ero Hiiesalu
    System Administrator in Information Technology at Tieto Estonia AS (Computer Software, 51-200 employees)
    Chose Atera
    I have used a lot of Microsoft System Center. This is, of course, a great and powerful tool. But also very expensive and not everyone can buy it and it is not very reasonable.
    The advantage of the cutter is the price and the speed and convenience of installation. A lot of …
    Incentivized
    TeamViewer
    Verified User
    Chose TeamViewer
    It offered a seamless and secure remote connection experience
    Incentivized
    Matthew Strickland
    Level 3 onsite technician in Information Technology at Computer Geeks (Information Technology & Services, 11-50 employees)
    Chose TeamViewer
    Logmein123: TeamViewer is a more stable software, and better for the type of service our company offer's our customers. TeamViewer is very good for a small, locally owned computer repair business, and more people have heard of TeamViewer and trust the name.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    AteraTeamViewer
    Application Performance Management
    Comparison of Application Performance Management features of Atera and TeamViewer
    Feature
    Atera
    10.0
    1 Ratings
    TeamViewer
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and TeamViewer
    Feature
    Atera
    9.4
    112 Ratings
    TeamViewer
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.198 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and TeamViewer
    Feature
    Atera
    8.8
    111 Ratings
    TeamViewer
    -
    Ratings
    Patch Management8.1110 Ratings00 Ratings
    Policy-based automation7.596 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and TeamViewer
    Feature
    Atera
    7.8
    1 Ratings
    TeamViewer
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of Atera and TeamViewer
    Feature
    Atera
    -
    Ratings
    TeamViewer
    8.4
    470 Ratings
    File transfer00 Ratings8.7440 Ratings
    Instant message00 Ratings8.5406 Ratings
    Access to sleeping/powered-off computers00 Ratings7.9305 Ratings
    Session record00 Ratings8.5307 Ratings
    Annotations00 Ratings7.387 Ratings
    User Ratings
    AteraTeamViewer
    Likelihood to Recommend
    8.5
    (113 ratings)
    8.7
    (521 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    10.0
    (64 ratings)
    Usability
    8.8
    (61 ratings)
    9.0
    (57 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    9.0
    (5 ratings)
    9.5
    (50 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.9
    (80 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.4
    (5 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (5 ratings)