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Atera vs. eDesk

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Atera

195 Reviews and Ratings

eDesk

3 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.7 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    eDesk

    Score10 out of 10
    Small Businesses (1-50 employees)
    		eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer…

    $0

    per month

    Pricing
    AteraeDesk
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    Shopify Entrepreneurs - 300 Tickets
    $39
    per month 300 Tickets
    eDesk Team
    $69
    per month per user
    eDesk Professional
    $109
    per month per user
    Shopify Entrepreneurs - 2,000 Tickets
    $158
    per month 2,000 Tickets
    Offerings
    Pricing Offerings
    AteraeDesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUnlimited devices.These are yearly plans paid monthly for using eDesk. Month to month plans are available
    More Pricing Information
    Features
    AteraeDesk
    Application Performance Management
    Comparison of Application Performance Management features of Atera and eDesk
    Feature
    Atera
    10.0
    1 Ratings
    eDesk
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and eDesk
    Feature
    Atera
    9.4
    112 Ratings
    eDesk
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.198 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and eDesk
    Feature
    Atera
    8.8
    111 Ratings
    eDesk
    -
    Ratings
    Patch Management8.1110 Ratings00 Ratings
    Policy-based automation7.596 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and eDesk
    Feature
    Atera
    7.8
    1 Ratings
    eDesk
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Atera and eDesk
    Feature
    Atera
    -
    Ratings
    eDesk
    10.0
    1 Ratings
    Organize and prioritize service tickets00 Ratings10.01 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Atera and eDesk
    Feature
    Atera
    -
    Ratings
    eDesk
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Atera and eDesk
    Feature
    Atera
    -
    Ratings
    eDesk
    8.5
    1 Ratings
    Social integration00 Ratings7.01 Ratings
    Email support00 Ratings10.01 Ratings
    User Ratings
    AteraeDesk
    Likelihood to Recommend
    8.5
    (113 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.8
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (5 ratings)
    -
    (0 ratings)