Atlassian Jira vs. Microsoft System Center Service Manager

Atlassian Jira

3,586 Reviews and Ratings

Microsoft System Center Service Manager

47 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atlassian Jira	Score8.3 out of 10	N/A	Atlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.	$9 per month per user
Microsoft System Center Service Manager	Score8.6 out of 10	N/A	Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.	N/A

Pricing

Atlassian Jira

Microsoft System Center Service Manager

Standard: $9
per month per user
Premium: $17
per month per user
Enterprise: Contact Sales
per year

No answers on this topic

Pricing Offerings
Atlassian Jira	Microsoft System Center Service Manager
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

Higher volume teams may qualify buyers for a discount.

—

Community Pulse
Key User Insights
	Atlassian Jira	Microsoft System Center Service Manager
Considered Both Products	Atlassian No answer on this topic	Microsoft Verified User Chose Microsoft System Center Service Manager It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for … Incentivized Helpful? Andrey Perepelitsyn Senior SQL Server DBA in Information Technology at Atos IT Solutions and Services A/S (Information Technology and Services, 10,001+ employees) Chose Microsoft System Center Service Manager Not easy to customize, like ServiceNow, but default configuration works much more stably than SNow implementations I saw. Cannot be implemented as a service and requires underlying infrastructure. JIRA is much more lightweight, but very limited in functionality. At the same … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Atlassian Jira

Microsoft System Center Service Manager

Comparison of Project Management features of Atlassian Jira and Microsoft System Center Service Manager
Feature	Atlassian Jira 9.5 3 Ratings	Microsoft System Center Service Manager - Ratings
Task Management	9.73 Ratings	00 Ratings
Resource Management	9.43 Ratings	00 Ratings
Gantt Charts	9.32 Ratings	00 Ratings
Scheduling	10.02 Ratings	00 Ratings
Workflow Automation	10.02 Ratings	00 Ratings
Team Collaboration	10.03 Ratings	00 Ratings
Support for Agile Methodology	8.73 Ratings	00 Ratings
Support for Waterfall Methodology	9.02 Ratings	00 Ratings
Document Management	8.93 Ratings	00 Ratings
Email integration	9.53 Ratings	00 Ratings
Mobile Access	9.03 Ratings	00 Ratings
Timesheet Tracking	10.03 Ratings	00 Ratings
Change request and Case Management	10.03 Ratings	00 Ratings
Budget and Expense Management	9.32 Ratings	00 Ratings

Comparison of Professional Services Automation features of Atlassian Jira and Microsoft System Center Service Manager
Feature	Atlassian Jira 9.9 2 Ratings	Microsoft System Center Service Manager - Ratings
Quotes/estimates	9.72 Ratings	00 Ratings
Invoicing	9.72 Ratings	00 Ratings
Project & financial reporting	10.02 Ratings	00 Ratings
Integration with accounting software	10.02 Ratings	00 Ratings

Comparison of Incident and problem management features of Atlassian Jira and Microsoft System Center Service Manager
Feature	Atlassian Jira - Ratings	Microsoft System Center Service Manager 7.8 7 Ratings
Organize and prioritize service tickets	00 Ratings	8.04 Ratings
Expert directory	00 Ratings	7.03 Ratings
Service restoration	00 Ratings	7.04 Ratings
Self-service tools	00 Ratings	8.75 Ratings
Subscription-based notifications	00 Ratings	7.04 Ratings
ITSM collaboration and documentation	00 Ratings	9.76 Ratings
ITSM reports and dashboards	00 Ratings	7.16 Ratings

Comparison of ITSM asset management features of Atlassian Jira and Microsoft System Center Service Manager
Feature	Atlassian Jira - Ratings	Microsoft System Center Service Manager 8.2 7 Ratings
Configuration mangement	00 Ratings	9.86 Ratings
Asset management dashboard	00 Ratings	8.77 Ratings
Policy and contract enforcement	00 Ratings	6.05 Ratings

Comparison of Change management features of Atlassian Jira and Microsoft System Center Service Manager
Feature	Atlassian Jira - Ratings	Microsoft System Center Service Manager 6.7 6 Ratings
Change requests repository	00 Ratings	6.16 Ratings
Change calendar	00 Ratings	6.05 Ratings
Service-level management	00 Ratings	8.05 Ratings

User Ratings
	Atlassian Jira	Microsoft System Center Service Manager
Likelihood to Recommend	9.6 (190 ratings)	8.8 (7 ratings)
Likelihood to Renew	9.0 (35 ratings)	- (0 ratings)
Usability	9.4 (31 ratings)	- (0 ratings)
Availability	5.3 (3 ratings)	- (0 ratings)
Performance	8.0 (1 ratings)	- (0 ratings)
Support Rating	8.8 (23 ratings)	8.9 (2 ratings)
Online Training	8.0 (1 ratings)	- (0 ratings)
Implementation Rating	9.0 (1 ratings)	- (0 ratings)
Ease of integration	7.7 (8 ratings)	- (0 ratings)