Attentive Mobile vs. Heymarket

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Attentive
Score 8.9 out of 10
N/A
Attentive is a personalized mobile messaging platform that helps innovative brands & organizations connect with consumers in a new way from the company of the same name in New York. The service allows users to deliver relevant offers, content, and information to create seamless communication between a business and its audience.N/A
Heymarket
Score 7.1 out of 10
N/A
Heymarket is a business text messaging software service from the company of the same name in San Francisco, for customer support, sales, and operations, that requires no installation by customers and supports SMS and Facebook messaging.
$59
per month
Pricing
Attentive MobileHeymarket
Editions & Modules
No answers on this topic
Standard
$59
per month
Plus
$119
per month
Pro
$239
per month
Enterprise
Custom Pricing
Offerings
Pricing Offerings
AttentiveHeymarket
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Attentive MobileHeymarket
Considered Both Products
Attentive
Chose Attentive
Attentive Mobile is better from a UI and reporting standpoint.
Chose Attentive
Attentive Mobile is more of a partner and a lot more hands on. The platform is very straight forward and tells you everything you need to know about your email and SMS programs. Attentive Mobile gives more concrete recommendations to better your program.
Chose Attentive
While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. …
Chose Attentive
Attentive Mobile is much easier to use and easier to pull performance metric reports. I wish it was a bit easier to edit pop-ups and know what the total audience number is when you create a segment.
Heymarket
Chose Heymarket
Heymarket was easier to use and has had less errors than OpenPhone. While they do share many similar features (shared inbox, tagging users, simple to use) Heymarket has been a solid solution for us. I only wish we could also use it to make phone calls along side text messages.
Chose Heymarket
While I do prefer JustCall for some things, like the fact that they offer VoIP calling and are more cost efficient for us, Heymarket has better automation, allows me to send images, and is the cost is less (because there is no voice calling). Heymarket also has a better …
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Attentive MobileHeymarket
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Flurry Analytics
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Score 9.0 out of 10
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Score 8.7 out of 10
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Score 9.0 out of 10
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User Ratings
Attentive MobileHeymarket
Likelihood to Recommend
9.3
(0 ratings)
7.0
(0 ratings)
Usability
9.3
(0 ratings)
8.0
(0 ratings)
Support Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
Attentive MobileHeymarket
Likelihood to Recommend
I genuinely enjoy working with the Attentive platform due to its user-friendly design and the hands-on support provided by their team. Over the years, we've implemented various strategies to enhance our profile performance and have experienced remarkable growth through the use of AI Pro and the recommended customer journeys.
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Heymarket is well suited for companies that need to contact customers through SMS or send marketing campaigns. Using the API to send order updates is awesome, but it would be nice to be able to auto close those messages. I would not recommend it for large scale campaigns, companies that use sensitive data or that needs to be HIPAA compliant, would not recommend for companies with more complex campaigns.
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Pros
  • Easy to navigate dashboard and reporting interface
  • Two-way communication support and integration to our internal ticketing system
  • Concierge support for campaign building and platform optimization
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  • Sends personalized messages with tags and templates.
  • Automates routine communications like order updates or follow-ups.
  • Schedules messages to be sent at specific times.
  • Manages customer opt-ins/opt-outs to comply with current regulations.
  • Integrates with tools we use, like HelpScout.
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Cons
  • More communication on ways to improve
  • More structure on calls with our account manager
  • More clarity on insights and new ideas
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  • It could be easier to set up campaigns
  • Group texting is missing
  • Can duplicate users
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Usability
Good usability and it is easy to train new employees on the platform since it is so intuitive. Love playing around with the segmentation tools and seeing how it affects audience size for deployments. Overall, a great UI experience.
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In my opinion, Heymarket is easy to use and has a nice, clean interface (much nicer than JustCall). The customization is nice and it is easy to create templates, schedule messages, send messages through API, etc. I cannot give it a 10 because, in my opinion, the mobile app is not very good, you cannot close API messages manually, and the Customer Service team lacks the ability to help without contacting management.
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Support Rating
Fast and easy to communicate with. I wish we went over more insights and analytics on our monthly calls with our account manger. This would really give us the push that we need in order to best utilize the platform as a whole.
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No answers on this topic
Alternatives Considered
While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. Attentive Mobile has much stronger ROAS with SMS than ManyChat had with Facebook Messenger.
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Heymarket was easier to use and has had less errors than OpenPhone. While they do share many similar features (shared inbox, tagging users, simple to use) Heymarket has been a solid solution for us. I only wish we could also use it to make phone calls along side text messages
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Return on Investment
  • After switching to Attentive Mobile we were able to launch several new journeys and make improvements to others that had large positive impact on our marketing journey revenue and click rates YoY.
  • We were able to easily launch an SMS program that collected over 100k subscribers in one year.
  • We were able to easily A/B test in our journeys to increase revenue.
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  • It has reduced our response time to outreach
  • Allows the team to handle more on their own without needing engineer help
  • Our clients prefer texting and this helps to support them.
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ScreenShots