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Avaya Aura vs. Avaya UCaaS

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Avaya Aura

73 Reviews and Ratings

Avaya UCaaS

243 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Aura

    Score8.1 out of 10
    		N/AThe on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.N/A

    Avaya UCaaS

    Score8.7 out of 10
    		N/AAvaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform.N/A
    Pricing
    Avaya AuraAvaya UCaaS
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Avaya AuraAvaya UCaaS
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Avaya AuraAvaya UCaaS
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Avaya Aura and Avaya UCaaS
    Feature
    Avaya Aura
    8.1
    28 Ratings
    Avaya UCaaS
    5.9
    22 Ratings
    High quality audio9.028 Ratings7.922 Ratings
    High quality video7.215 Ratings6.618 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Avaya Aura and Avaya UCaaS
    Feature
    Avaya Aura
    6.9
    17 Ratings
    Avaya UCaaS
    8.3
    14 Ratings
    Desktop sharing6.917 Ratings8.314 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Avaya Aura and Avaya UCaaS
    Feature
    Avaya Aura
    6.8
    21 Ratings
    Avaya UCaaS
    8.8
    17 Ratings
    Calendar integration6.719 Ratings9.017 Ratings
    Meeting initiation7.018 Ratings9.017 Ratings
    Record meetings / events6.816 Ratings8.113 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Avaya Aura and Avaya UCaaS
    Feature
    Avaya Aura
    6.7
    12 Ratings
    Avaya UCaaS
    8.5
    16 Ratings
    Live chat6.712 Ratings8.016 Ratings
    Online Events Security
    Comparison of Online Events Security features of Avaya Aura and Avaya UCaaS
    Feature
    Avaya Aura
    6.8
    20 Ratings
    Avaya UCaaS
    7.5
    20 Ratings
    User authentication6.518 Ratings7.519 Ratings
    Participant roles & permissions7.116 Ratings7.519 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Avaya Aura and Avaya UCaaS
    Feature
    Avaya Aura
    7.5
    34 Ratings
    Avaya UCaaS
    7.8
    26 Ratings
    Hosted PBX6.619 Ratings8.118 Ratings
    Multi-level Interactive Voice Response (IVR)9.025 Ratings6.917 Ratings
    Directory of employee names7.026 Ratings8.023 Ratings
    Call Management
    Comparison of Call Management features of Avaya Aura and Avaya UCaaS
    Feature
    Avaya Aura
    7.4
    41 Ratings
    Avaya UCaaS
    8.5
    26 Ratings
    Answering rules9.034 Ratings7.624 Ratings
    Call recording7.328 Ratings8.320 Ratings
    Call park9.030 Ratings9.421 Ratings
    Call screening9.027 Ratings9.420 Ratings
    Message alerts7.030 Ratings8.423 Ratings
    Business SMS/External Messaging5.813 Ratings8.314 Ratings
    Online Fax6.011 Ratings8.711 Ratings
    Voicemail Transcription6.018 Ratings7.820 Ratings
    Mobile apps
    Comparison of Mobile apps features of Avaya Aura and Avaya UCaaS
    Feature
    Avaya Aura
    7.0
    22 Ratings
    Avaya UCaaS
    7.7
    23 Ratings
    Mobile app for iOS7.121 Ratings8.418 Ratings
    Mobile app for Android6.820 Ratings7.020 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Avaya Aura and Avaya UCaaS
    Feature
    Avaya Aura
    7.0
    35 Ratings
    Avaya UCaaS
    7.9
    18 Ratings
    Centralized communications management8.033 Ratings7.216 Ratings
    Team messaging6.720 Ratings7.915 Ratings
    Team document sharing6.214 Ratings8.313 Ratings
    Call and meeting analytics7.021 Ratings8.216 Ratings
    User Ratings
    Avaya AuraAvaya UCaaS
    Likelihood to Recommend
    8.0
    (52 ratings)
    8.7
    (100 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    6.6
    (7 ratings)
    Usability
    8.0
    (1 ratings)
    7.6
    (7 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (5 ratings)
    Performance
    -
    (0 ratings)
    7.9
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    4.8
    (83 ratings)
    In-Person Training
    -
    (0 ratings)
    6.8
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (6 ratings)
    Configurability
    -
    (0 ratings)
    6.3
    (3 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    6.5
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    6.3
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    6.6
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (3 ratings)