| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Avaya Aura | Score8.1 out of 10 | N/A | The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions. | N/A |
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
| Avaya Aura | Genesys Multicloud CX (discontinued) | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Avaya Aura | Genesys Multicloud CX (discontinued) | |
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| Considered Both Products | No answer on this topic | Chose Genesys Multicloud CX (discontinued) Genesys is a very powerful platform leading in contact center technology. Very up to date in the technologies used in the platform. Easy to integrate with. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Avaya: As a brand, they are trying to get rid of their hardware-vendor image, but this fails. Omni channel routing is separate in 2 systems. And the reporting solution is torn apart into CMS and Avaya analytic. Customers can't see a clear roadmap. Aspect: Weak local team with no … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Genesys Engage is way ahead than Avaya Aura contact center as it is a purely software-based contact center solution. Genesys Engage is highly flexible and scalable to any extent based on the client's demand. It provides a best in class routing and reporting engine. Genesys … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Platform independent product, no need to use specific hardware and to be stuck with vendor locked. Easy and periodically updated. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Genesys has more functionalities that can be applied in our organization. The possibilities it offers are immense. Routing strategies and subroutines can be very complex. Genesys Engage offer a lot of functionalities. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) The flexibility of Genesys Engage was a prevalent point in the Genesys solution choice vs other vendor like Avaya. The expertise and customer service of the Genesys team teamed with interconnector was another prevalent point. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) [We selected Genesys Engage because] It is robust, friendly and easy to use. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Avaya Aura | Genesys Multicloud CX (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
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| Cloud PBX |
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| Avaya Aura | Genesys Multicloud CX (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 8.0 |
| Likelihood to Renew | 9.1 | 7.9 |
| Usability | 8.0 | 6.9 |
| Availability | - | 8.0 |
| Performance | - | 7.1 |
| Support Rating | - | 8.6 |
| In-Person Training | - | 8.1 |
| Online Training | - | 7.3 |
| Implementation Rating | - | 3.8 |
| Configurability | - | 6.5 |
| Ease of integration | - | 1.4 |
| Product Scalability | - | 7.3 |
| Vendor post-sale | - | 7.3 |
| Vendor pre-sale | - | 7.3 |
