| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Avaya Aura | Score8.1 out of 10 | N/A | The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions. | N/A |
 Microsoft Teams | Score7.9 out of 10 | N/A | Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat. | $4.80 per month per user |
| Avaya Aura | Microsoft Teams | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Discounts are available for non profit organizations. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Avaya Aura | Microsoft Teams | |
|---|---|---|
| Considered Both Products | Chose Avaya Aura The poly phones are worse than the Avaya phones and lack features and ease of use. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Avaya Aura Avaya Aura is a complete UC platform, whereas Aspect has been primarily a Contact Center platform that provides function for non contact center applications secondarily. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Avaya Aura Avaya Aura has less features than Amazon Connect, but it is more reliable. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Aura We utilize the Call Center application within Avaya currently. We would like to move forward with integrating additional products within the platform. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Aura We work with Avaya Aura, but now we plan to move to the cloud with AxP. It's an important movement to deliver more services to our customers e less worry about IT infrastructure. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Avaya Aura | Microsoft Teams | ||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Performance & Compatibility of Online Events Software |
| ||||||||||||||||||||||||||||
| Screen Sharing |
| ||||||||||||||||||||||||||||
| Online Meetings / Events |
| ||||||||||||||||||||||||||||
| Online Events Collaboration |
| ||||||||||||||||||||||||||||
| Online Events Security |
| ||||||||||||||||||||||||||||
| Cloud PBX |
| ||||||||||||||||||||||||||||
| Call Management |
| ||||||||||||||||||||||||||||
| Mobile apps |
| ||||||||||||||||||||||||||||
| Unified Communications Platform and Collaboration |
| ||||||||||||||||||||||||||||
| Project Management |
| ||||||||||||||||||||||||||||
| Communication |
| ||||||||||||||||||||||||||||
| File Sharing & Management |
| ||||||||||||||||||||||||||||
| Avaya Aura | Microsoft Teams | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 8.1 |
| Likelihood to Renew | 9.1 | 3.7 |
| Usability | 8.0 | 8.3 |
| Availability | - | 9.0 |
| Performance | - | 8.0 |
| Support Rating | - | 8.3 |
| Implementation Rating | - | 10.0 |
| Contract Terms and Pricing Model | - | 6.3 |
| Product Scalability | - | 10.0 |
| Professional Services | - | 7.0 |
