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Avaya Enterprise Cloud vs. NiCE CXone Mpower

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Avaya Enterprise Cloud

8 Reviews and Ratings

NiCE CXone Mpower

948 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Enterprise Cloud

    Score7.4 out of 10
    Enterprise companies (1,001+ employees)
    		Avaya Enterprise Cloud (replacing the former ReadyNow on OneCloud) is a secure, dedicated cloud solution for Avaya's enterprise level customers. The solution is presented as a fully compliant and protected private cloud with end-to-end security and built-in recovery measures, that are designed for scale. It is used to support cloud-based telephony and call control, voicemail and instant messaging, team engagement and conferencing, and mobility features and emergency calling.N/A

    NiCE CXone Mpower

    Score8.9 out of 10
    		N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Pricing
    Avaya Enterprise CloudNiCE CXone Mpower
    Editions & Modules
    No answers on this topic
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    Offerings
    Pricing Offerings
    Avaya Enterprise CloudNiCE CXone Mpower
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Avaya Enterprise CloudNiCE CXone Mpower
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Enterprise Cloud and NiCE CXone Mpower
    Feature
    Avaya Enterprise Cloud
    -
    Ratings
    NiCE CXone Mpower
    9.4
    582 Ratings
    Agent dashboard00 Ratings9.2560 Ratings
    Validate callers00 Ratings9.6472 Ratings
    Outbound response00 Ratings9.5491 Ratings
    Call forwarding00 Ratings9.3444 Ratings
    Click-to-call (CTC)00 Ratings9.3404 Ratings
    Warm transfer00 Ratings9.8532 Ratings
    Predictive dialing00 Ratings9.5318 Ratings
    Interactive voice response00 Ratings9.5377 Ratings
    REST APIs00 Ratings9.3302 Ratings
    Call scripts00 Ratings9.2323 Ratings
    Call tracking00 Ratings9.5511 Ratings
    Multichannel integration00 Ratings9.2365 Ratings
    CRM software integration00 Ratings9.0366 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Enterprise Cloud and NiCE CXone Mpower
    Feature
    Avaya Enterprise Cloud
    -
    Ratings
    NiCE CXone Mpower
    9.4
    557 Ratings
    Inbound call routing00 Ratings9.5512 Ratings
    Omnichannel inbound routing00 Ratings9.1374 Ratings
    Recording00 Ratings9.6496 Ratings
    Quality management00 Ratings9.0481 Ratings
    Call analytics00 Ratings9.3487 Ratings
    Historical reporting00 Ratings9.4480 Ratings
    Live reporting00 Ratings9.4466 Ratings
    Customer surveys00 Ratings9.5300 Ratings
    Customer interaction analytics00 Ratings9.6320 Ratings
    User Ratings
    Avaya Enterprise CloudNiCE CXone Mpower
    Likelihood to Recommend
    8.6
    (2 ratings)
    9.7
    (614 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (28 ratings)
    Usability
    -
    (0 ratings)
    9.3
    (588 ratings)
    Availability
    -
    (0 ratings)
    8.5
    (10 ratings)
    Performance
    -
    (0 ratings)
    7.9
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.5
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    7.6
    (10 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.9
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.9
    (9 ratings)