What is Avaya Enterprise Cloud?

Avaya Enterprise Cloud (replacing the former ReadyNow on OneCloud) is a secure, dedicated cloud solution for Avaya's enterprise level customers. The solution is presented as a fully compliant and protected private cloud with end-to-end security and built-in recovery measures, that are designed for scale. It is used to support cloud-based telephony and call control, voicemail and instant messaging, team engagement and conferencing, and mobility features and emergency calling.

Categories & Use Cases

Managed Private Cloud

Sajal Haldar View profile

Practice Delivery Leader in Information Technology at Wipro (10,001+ employees employees)

Use Cases and Deployment Scope

Avaya Enterprise Cloud has helped scale my business by enabling me to move away from an on-premises solution. Also, it opened up a lot more possibilities to improve my business by reselling new add on's ad value for customers. My tech support team, who service multiple customers, is very efficient with the use of Avaya Enterprise Cloud.

Pros

Seamless WFH connectivity
New interface and ease of working for agents
CX improvement

Cons

Interops capability and middle ware with BYOD
Omni channel on pure cloud needs more development

Most Important Features

Call back assist
Omni channel
Voice bot

Return on Investment

Cost saving from on-premises decommissioning

Alternatives Considered

Genesys Cloud CX

Other Software Used

Verint Messaging

Verified User

Analyst in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

we have moved our entire on premise telecom environment to the Avaya Enterprise Cloud and this has been very beneficial for our small telecommunications team as it frees up our team to work on the issues that more directly affect our users and improve their tools and experiences

Pros

Configuring and providing Avaya Workplace for all staff
back end upgrades and certificates
excellent customer support and advocacy

Cons

the Admin Portal needs to be improved to be much more robust
Support Teams need to understand the difference between on premise and in the cloud applications

Most Important Features

Avaya Workplace
redundancy
upgrades & certificates
support

Return on Investment

when I retire my supervisor will not need to replace me
no more time spent on certificates and upgrades

Alternatives Considered

Avaya Aura

Other Software Used

Microsoft Teams

Genesys Multicloud CX (discontinued)

Cisco Unified Communications Manager (Call Manager)

NiCE CXone Mpower

Avaya Enterprise Cloud

What is Avaya Enterprise Cloud?

Categories & Use Cases

Reviews