| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Avaya UCaaS | Score8.7 out of 10 | N/A | Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform. | N/A |
 Broadvoice | GoContact | Score9.2 out of 10 | N/A | Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations. | $10 per month per seat |
| Avaya UCaaS | Broadvoice | GoContact | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Pricing Based on 3 Year Terms | ||||||||||||||
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| Avaya UCaaS | Broadvoice | GoContact | |
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| Considered Both Products | No answer on this topic | Chose Broadvoice | GoContact Broadvoice people are easier to work with than many other larger companies. This becomes very apparent after the sale as well through their very responsive support. Their Reseller support is excellent as well. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Avaya UCaaS | Broadvoice | GoContact | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 9.1 |
| Likelihood to Renew | 6.6 | 7.1 |
| Usability | 7.6 | 8.4 |
| Availability | 9.0 | 8.8 |
| Performance | 7.9 | 7.6 |
| Support Rating | 4.8 | 8.6 |
| In-Person Training | 6.8 | 7.4 |
| Online Training | 9.1 | 8.2 |
| Implementation Rating | 8.1 | 7.1 |
| Configurability | 6.3 | 7.0 |
| Contract Terms and Pricing Model | 9.5 | 9.1 |
| Ease of integration | 6.5 | - |
| Product Scalability | 6.3 | 5.5 |
| Professional Services | 10.0 | - |
| Vendor post-sale | 6.6 | 9.1 |
| Vendor pre-sale | 7.3 | 9.1 |
