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Avaya UCaaS vs. Dialpad Connect

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Avaya UCaaS

243 Reviews and Ratings

Dialpad Connect

498 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya UCaaS

    Score8.7 out of 10
    		N/AAvaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform.N/A

    Dialpad Connect

    Score8.1 out of 10
    		N/ADialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

    $27

    per month

    Pricing
    Avaya UCaaSDialpad Connect
    Editions & Modules
    No answers on this topic
    Standard
    $27
    per month per user
    Pro
    $35
    per month per user
    Enterprise
    Contact sales team
    per user/per month
    Offerings
    Pricing Offerings
    Avaya UCaaSDialpad Connect
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Avaya UCaaSDialpad Connect
    Considered Both Products
    Avaya
    No answer on this topic
    Dialpad
    Verified User
    Chose Dialpad Connect
    Woah there's nothing much to compare Dialpad has been far better than either of the two, maybe we do have a smaller company but this software has been way easier to use and understand far more than the other two. Plus the support we've been given to implement has been outstanding
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Avaya UCaaSDialpad Connect
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Avaya UCaaS and Dialpad Connect
    Feature
    Avaya UCaaS
    5.9
    22 Ratings
    Dialpad Connect
    8.3
    62 Ratings
    High quality audio7.922 Ratings8.461 Ratings
    High quality video6.618 Ratings8.236 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Avaya UCaaS and Dialpad Connect
    Feature
    Avaya UCaaS
    8.3
    14 Ratings
    Dialpad Connect
    7.9
    26 Ratings
    Desktop sharing8.314 Ratings7.926 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Avaya UCaaS and Dialpad Connect
    Feature
    Avaya UCaaS
    8.8
    17 Ratings
    Dialpad Connect
    8.3
    37 Ratings
    Calendar integration9.017 Ratings8.431 Ratings
    Meeting initiation9.017 Ratings7.927 Ratings
    Record meetings / events8.113 Ratings8.731 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Avaya UCaaS and Dialpad Connect
    Feature
    Avaya UCaaS
    8.5
    16 Ratings
    Dialpad Connect
    8.2
    20 Ratings
    Live chat8.016 Ratings8.220 Ratings
    Online Events Security
    Comparison of Online Events Security features of Avaya UCaaS and Dialpad Connect
    Feature
    Avaya UCaaS
    7.5
    20 Ratings
    Dialpad Connect
    8.0
    35 Ratings
    User authentication7.519 Ratings7.828 Ratings
    Participant roles & permissions7.519 Ratings8.233 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Avaya UCaaS and Dialpad Connect
    Feature
    Avaya UCaaS
    7.8
    26 Ratings
    Dialpad Connect
    8.2
    56 Ratings
    Hosted PBX8.118 Ratings8.227 Ratings
    Multi-level Interactive Voice Response (IVR)6.917 Ratings7.833 Ratings
    Directory of employee names8.023 Ratings8.752 Ratings
    Call Management
    Comparison of Call Management features of Avaya UCaaS and Dialpad Connect
    Feature
    Avaya UCaaS
    8.5
    26 Ratings
    Dialpad Connect
    8.3
    68 Ratings
    Answering rules7.524 Ratings8.956 Ratings
    Call recording8.320 Ratings7.562 Ratings
    Call park9.421 Ratings8.445 Ratings
    Call screening9.420 Ratings8.651 Ratings
    Message alerts8.423 Ratings8.763 Ratings
    Business SMS/External Messaging8.314 Ratings8.755 Ratings
    Online Fax8.711 Ratings7.416 Ratings
    Voicemail Transcription7.820 Ratings8.364 Ratings
    Mobile apps
    Comparison of Mobile apps features of Avaya UCaaS and Dialpad Connect
    Feature
    Avaya UCaaS
    7.7
    23 Ratings
    Dialpad Connect
    7.7
    57 Ratings
    Mobile app for iOS8.418 Ratings7.737 Ratings
    Mobile app for Android7.020 Ratings7.733 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Avaya UCaaS and Dialpad Connect
    Feature
    Avaya UCaaS
    7.9
    18 Ratings
    Dialpad Connect
    7.9
    49 Ratings
    Centralized communications management7.216 Ratings8.239 Ratings
    Team messaging7.915 Ratings8.135 Ratings
    Team document sharing8.313 Ratings7.721 Ratings
    Call and meeting analytics8.216 Ratings7.839 Ratings
    User Ratings
    Avaya UCaaSDialpad Connect
    Likelihood to Recommend
    8.7
    (100 ratings)
    7.6
    (291 ratings)
    Likelihood to Renew
    6.6
    (7 ratings)
    8.9
    (10 ratings)
    Usability
    7.6
    (7 ratings)
    8.5
    (46 ratings)
    Availability
    9.0
    (5 ratings)
    8.3
    (4 ratings)
    Performance
    7.9
    (5 ratings)
    9.0
    (4 ratings)
    Support Rating
    4.8
    (83 ratings)
    9.1
    (57 ratings)
    In-Person Training
    6.8
    (2 ratings)
    9.1
    (1 ratings)
    Online Training
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    8.1
    (6 ratings)
    8.4
    (6 ratings)
    Configurability
    6.3
    (3 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    9.5
    (2 ratings)
    5.7
    (2 ratings)
    Ease of integration
    6.5
    (2 ratings)
    9.1
    (1 ratings)
    Product Scalability
    6.3
    (3 ratings)
    8.9
    (4 ratings)
    Professional Services
    10.0
    (1 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    6.6
    (3 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    7.3
    (3 ratings)
    9.1
    (2 ratings)