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Avaya UCaaS vs. GoTo Connect

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Avaya UCaaS

243 Reviews and Ratings

GoTo Connect

334 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya UCaaS

    Score8.7 out of 10
    		N/AAvaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform.N/A

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Pricing
    Avaya UCaaSGoTo Connect
    Editions & Modules
    No answers on this topic
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Offerings
    Pricing Offerings
    Avaya UCaaSGoTo Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
    More Pricing Information
    Community Pulse
    Avaya UCaaSGoTo Connect
    Considered Both Products
    Avaya
    No answer on this topic
    GoTo (formerly LogMeIn)
    Verified User
    Chose GoTo Connect
    We did a RFP and received over a dozen replies of proposals. We narrowed the list down and did in-person presentations on the top 3. We had an evaluation committee including IT, business office, and others to get real user input. We chose GoTo Connect because it has a very …
    Incentivized
    Verified User
    Chose GoTo Connect
    Avaya was difficult to administer and wasn't as flexible as GoTo Connect.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Avaya UCaaSGoTo Connect
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Avaya UCaaS and GoTo Connect
    Feature
    Avaya UCaaS
    5.9
    22 Ratings
    GoTo Connect
    -
    Ratings
    High quality audio7.922 Ratings00 Ratings
    High quality video6.618 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Avaya UCaaS and GoTo Connect
    Feature
    Avaya UCaaS
    8.3
    14 Ratings
    GoTo Connect
    -
    Ratings
    Desktop sharing8.314 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Avaya UCaaS and GoTo Connect
    Feature
    Avaya UCaaS
    8.8
    17 Ratings
    GoTo Connect
    -
    Ratings
    Calendar integration9.017 Ratings00 Ratings
    Meeting initiation9.017 Ratings00 Ratings
    Record meetings / events8.113 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Avaya UCaaS and GoTo Connect
    Feature
    Avaya UCaaS
    8.5
    16 Ratings
    GoTo Connect
    -
    Ratings
    Live chat8.016 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Avaya UCaaS and GoTo Connect
    Feature
    Avaya UCaaS
    7.5
    20 Ratings
    GoTo Connect
    -
    Ratings
    User authentication7.519 Ratings00 Ratings
    Participant roles & permissions7.519 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Avaya UCaaS and GoTo Connect
    Feature
    Avaya UCaaS
    7.8
    26 Ratings
    GoTo Connect
    8.1
    177 Ratings
    Hosted PBX8.118 Ratings8.5138 Ratings
    Multi-level Interactive Voice Response (IVR)6.917 Ratings7.7121 Ratings
    Directory of employee names8.023 Ratings9.6158 Ratings
    User templates00 Ratings6.8124 Ratings
    Call reports00 Ratings8.0149 Ratings
    Call Management
    Comparison of Call Management features of Avaya UCaaS and GoTo Connect
    Feature
    Avaya UCaaS
    8.5
    26 Ratings
    GoTo Connect
    7.9
    187 Ratings
    Answering rules7.624 Ratings8.2165 Ratings
    Call recording8.320 Ratings8.5143 Ratings
    Call park9.421 Ratings7.3133 Ratings
    Call screening9.420 Ratings6.5139 Ratings
    Message alerts8.423 Ratings8.8165 Ratings
    Business SMS/External Messaging8.314 Ratings00 Ratings
    Online Fax8.711 Ratings00 Ratings
    Voicemail Transcription7.820 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Avaya UCaaS and GoTo Connect
    Feature
    Avaya UCaaS
    7.7
    23 Ratings
    GoTo Connect
    5.3
    161 Ratings
    Mobile app for iOS8.418 Ratings5.7137 Ratings
    Mobile app for Android7.020 Ratings5.0121 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Avaya UCaaS and GoTo Connect
    Feature
    Avaya UCaaS
    7.9
    18 Ratings
    GoTo Connect
    -
    Ratings
    Centralized communications management7.216 Ratings00 Ratings
    Team messaging7.915 Ratings00 Ratings
    Team document sharing8.313 Ratings00 Ratings
    Call and meeting analytics8.216 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Avaya UCaaS and GoTo Connect
    Feature
    Avaya UCaaS
    -
    Ratings
    GoTo Connect
    8.2
    149 Ratings
    Video conferencing00 Ratings7.3108 Ratings
    Audio conferencing00 Ratings8.5148 Ratings
    Video screen sharing00 Ratings8.294 Ratings
    Instant messaging00 Ratings8.788 Ratings
    User Ratings
    Avaya UCaaSGoTo Connect
    Likelihood to Recommend
    8.7
    (100 ratings)
    9.2
    (199 ratings)
    Likelihood to Renew
    6.6
    (7 ratings)
    4.9
    (25 ratings)
    Usability
    7.6
    (7 ratings)
    7.9
    (78 ratings)
    Availability
    9.0
    (5 ratings)
    8.9
    (2 ratings)
    Performance
    7.9
    (5 ratings)
    9.4
    (2 ratings)
    Support Rating
    4.8
    (83 ratings)
    8.3
    (53 ratings)
    In-Person Training
    6.8
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.1
    (6 ratings)
    7.4
    (89 ratings)
    Configurability
    6.3
    (3 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.5
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    6.5
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    6.3
    (3 ratings)
    9.4
    (2 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.6
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (3 ratings)
    -
    (0 ratings)