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Avaya UCaaS vs. Zoom Phone

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Avaya UCaaS

243 Reviews and Ratings

Zoom Phone

113 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya UCaaS

    Score8.7 out of 10
    		N/AAvaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform.N/A

    Zoom Phone

    Score9 out of 10
    		N/ABuilt on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…

    $10

    per month per user

    Pricing
    Avaya UCaaSZoom Phone
    Editions & Modules
    No answers on this topic
    US & Canada Metered
    $10
    per month per user
    US & Canada Unlimited
    $15
    per month per user
    Global Select
    $20
    per month per user
    Offerings
    Pricing Offerings
    Avaya UCaaSZoom Phone
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
    More Pricing Information
    Community Pulse
    Avaya UCaaSZoom Phone
    Considered Both Products
    Avaya
    No answer on this topic
    Zoom
    Eugenio Fajardo
    Jefe de Proyectos de Cómputo in Information Technology at Universidad Iberoamericana (Education Management, 1001-5000 employees)
    Chose Zoom Phone
    We are in the evaluation phase therefore the Zoom sample facility to incorporate Zoom Phone licenses into our contract facilitated the testing of this service. Avaya telephony is very robust, but we want to unify the collaboration tools within the organization, so it was ruled …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Avaya UCaaSZoom Phone
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Avaya UCaaS and Zoom Phone
    Feature
    Avaya UCaaS
    5.9
    22 Ratings
    Zoom Phone
    -
    Ratings
    High quality audio7.922 Ratings00 Ratings
    High quality video6.618 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Avaya UCaaS and Zoom Phone
    Feature
    Avaya UCaaS
    8.3
    14 Ratings
    Zoom Phone
    -
    Ratings
    Desktop sharing8.314 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Avaya UCaaS and Zoom Phone
    Feature
    Avaya UCaaS
    8.8
    17 Ratings
    Zoom Phone
    -
    Ratings
    Calendar integration9.017 Ratings00 Ratings
    Meeting initiation9.017 Ratings00 Ratings
    Record meetings / events8.113 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Avaya UCaaS and Zoom Phone
    Feature
    Avaya UCaaS
    8.5
    16 Ratings
    Zoom Phone
    -
    Ratings
    Live chat8.016 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Avaya UCaaS and Zoom Phone
    Feature
    Avaya UCaaS
    7.5
    20 Ratings
    Zoom Phone
    -
    Ratings
    User authentication7.519 Ratings00 Ratings
    Participant roles & permissions7.519 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Avaya UCaaS and Zoom Phone
    Feature
    Avaya UCaaS
    7.8
    26 Ratings
    Zoom Phone
    9.5
    32 Ratings
    Hosted PBX8.118 Ratings10.014 Ratings
    Multi-level Interactive Voice Response (IVR)6.917 Ratings9.619 Ratings
    Directory of employee names8.023 Ratings9.328 Ratings
    User templates00 Ratings9.316 Ratings
    Call reports00 Ratings9.420 Ratings
    Call Management
    Comparison of Call Management features of Avaya UCaaS and Zoom Phone
    Feature
    Avaya UCaaS
    8.5
    26 Ratings
    Zoom Phone
    9.2
    33 Ratings
    Answering rules7.624 Ratings9.830 Ratings
    Call recording8.320 Ratings9.931 Ratings
    Call park9.421 Ratings9.924 Ratings
    Call screening9.420 Ratings9.923 Ratings
    Message alerts8.423 Ratings9.728 Ratings
    Business SMS/External Messaging8.314 Ratings00 Ratings
    Online Fax8.711 Ratings00 Ratings
    Voicemail Transcription7.820 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Avaya UCaaS and Zoom Phone
    Feature
    Avaya UCaaS
    7.7
    23 Ratings
    Zoom Phone
    9.9
    32 Ratings
    Mobile app for iOS8.418 Ratings9.928 Ratings
    Mobile app for Android7.020 Ratings9.922 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Avaya UCaaS and Zoom Phone
    Feature
    Avaya UCaaS
    7.9
    18 Ratings
    Zoom Phone
    -
    Ratings
    Centralized communications management7.216 Ratings00 Ratings
    Team messaging7.915 Ratings00 Ratings
    Team document sharing8.313 Ratings00 Ratings
    Call and meeting analytics8.216 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Avaya UCaaS and Zoom Phone
    Feature
    Avaya UCaaS
    -
    Ratings
    Zoom Phone
    9.6
    21 Ratings
    Video conferencing00 Ratings9.520 Ratings
    Audio conferencing00 Ratings9.520 Ratings
    Video screen sharing00 Ratings9.720 Ratings
    Instant messaging00 Ratings9.717 Ratings
    User Ratings
    Avaya UCaaSZoom Phone
    Likelihood to Recommend
    8.7
    (100 ratings)
    9.4
    (35 ratings)
    Likelihood to Renew
    6.6
    (7 ratings)
    10.0
    (1 ratings)
    Usability
    7.6
    (7 ratings)
    8.0
    (1 ratings)
    Availability
    9.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    7.9
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    4.8
    (83 ratings)
    6.6
    (4 ratings)
    In-Person Training
    6.8
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.1
    (6 ratings)
    -
    (0 ratings)
    Configurability
    6.3
    (3 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.5
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    6.5
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    6.3
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.6
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (3 ratings)
    -
    (0 ratings)