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Avaya UCaaS vs. Zoom Workplace

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Avaya UCaaS

243 Reviews and Ratings

Zoom Workplace

5,822 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya UCaaS

    Score8.7 out of 10
    		N/AAvaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform.N/A

    Zoom Workplace

    Score8.4 out of 10
    		N/AZoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

    $15.99

    per month per user

    Pricing
    Avaya UCaaSZoom Workplace
    Editions & Modules
    No answers on this topic
    Add-On Zoom Translated Captions
    $5
    per month per license
    Add-On - Zoom Whiteboard
    $24.90
    per year
    Pro
    $149.90
    per year per user
    Business
    $199.90
    per year per user
    Business Plus
    $250.00
    per year per user
    Add-On - Conference Room Connector
    $499
    per year
    Basic
    Free
    Enterprise
    Custom
    Add-On - Large Meetings
    starting at $600
    per year
    Add-On - Cloud Storage
    starting at $120
    per year
    Add-On Audio Conferencing
    starting at $1200
    per year
    Add-On Zoom Phone Power Pack
    Starting at $300
    per year per user
    Add-On - Zoom IQ for Sales
    Contact Sales
    Add-On - Quality of Service Subscription
    Contact Sales
    Offerings
    Pricing Offerings
    Avaya UCaaSZoom Workplace
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Avaya UCaaSZoom Workplace
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Avaya UCaaS and Zoom Workplace
    Feature
    Avaya UCaaS
    5.9
    22 Ratings
    Zoom Workplace
    8.4
    932 Ratings
    High quality audio7.922 Ratings8.7926 Ratings
    High quality video6.618 Ratings8.7924 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Avaya UCaaS and Zoom Workplace
    Feature
    Avaya UCaaS
    8.3
    14 Ratings
    Zoom Workplace
    8.6
    931 Ratings
    Desktop sharing8.314 Ratings9.1930 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Avaya UCaaS and Zoom Workplace
    Feature
    Avaya UCaaS
    8.8
    17 Ratings
    Zoom Workplace
    8.6
    936 Ratings
    Calendar integration9.017 Ratings8.3850 Ratings
    Meeting initiation9.017 Ratings9.5910 Ratings
    Record meetings / events8.113 Ratings9.4885 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Avaya UCaaS and Zoom Workplace
    Feature
    Avaya UCaaS
    8.5
    16 Ratings
    Zoom Workplace
    8.2
    807 Ratings
    Live chat8.016 Ratings8.4789 Ratings
    Online Events Security
    Comparison of Online Events Security features of Avaya UCaaS and Zoom Workplace
    Feature
    Avaya UCaaS
    7.5
    20 Ratings
    Zoom Workplace
    9.1
    792 Ratings
    User authentication7.519 Ratings9.1695 Ratings
    Participant roles & permissions7.519 Ratings9.2759 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Avaya UCaaS and Zoom Workplace
    Feature
    Avaya UCaaS
    7.8
    26 Ratings
    Zoom Workplace
    8.7
    179 Ratings
    Hosted PBX8.118 Ratings8.082 Ratings
    Multi-level Interactive Voice Response (IVR)6.917 Ratings8.9104 Ratings
    Directory of employee names8.023 Ratings9.0165 Ratings
    Call Management
    Comparison of Call Management features of Avaya UCaaS and Zoom Workplace
    Feature
    Avaya UCaaS
    8.5
    26 Ratings
    Zoom Workplace
    8.8
    199 Ratings
    Answering rules7.624 Ratings8.4150 Ratings
    Call recording8.320 Ratings9.1180 Ratings
    Call park9.421 Ratings9.0114 Ratings
    Call screening9.420 Ratings8.8125 Ratings
    Message alerts8.423 Ratings9.1158 Ratings
    Business SMS/External Messaging8.314 Ratings9.0104 Ratings
    Online Fax8.711 Ratings00 Ratings
    Voicemail Transcription7.820 Ratings8.3146 Ratings
    Mobile apps
    Comparison of Mobile apps features of Avaya UCaaS and Zoom Workplace
    Feature
    Avaya UCaaS
    7.7
    23 Ratings
    Zoom Workplace
    9.2
    223 Ratings
    Mobile app for iOS8.418 Ratings9.3198 Ratings
    Mobile app for Android7.020 Ratings9.1138 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Avaya UCaaS and Zoom Workplace
    Feature
    Avaya UCaaS
    7.9
    18 Ratings
    Zoom Workplace
    9.0
    186 Ratings
    Centralized communications management7.216 Ratings8.8148 Ratings
    Team messaging7.915 Ratings9.2156 Ratings
    Team document sharing8.313 Ratings9.2136 Ratings
    Call and meeting analytics8.216 Ratings8.9154 Ratings
    User Ratings
    Avaya UCaaSZoom Workplace
    Likelihood to Recommend
    8.7
    (100 ratings)
    9.0
    (984 ratings)
    Likelihood to Renew
    6.6
    (7 ratings)
    4.4
    (21 ratings)
    Usability
    7.6
    (7 ratings)
    5.6
    (41 ratings)
    Availability
    9.0
    (5 ratings)
    9.1
    (2 ratings)
    Performance
    7.9
    (5 ratings)
    9.1
    (2 ratings)
    Support Rating
    4.8
    (83 ratings)
    1.6
    (42 ratings)
    In-Person Training
    6.8
    (2 ratings)
    9.1
    (1 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.1
    (6 ratings)
    2.6
    (9 ratings)
    Configurability
    6.3
    (3 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    9.5
    (2 ratings)
    8.0
    (13 ratings)
    Ease of integration
    6.5
    (2 ratings)
    7.3
    (2 ratings)
    Product Scalability
    6.3
    (3 ratings)
    9.1
    (2 ratings)
    Professional Services
    10.0
    (1 ratings)
    9.2
    (8 ratings)
    Vendor post-sale
    6.6
    (3 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    7.3
    (3 ratings)
    7.3
    (2 ratings)