AvidXchange vs. QuickBooks Desktop Pro

For a company who is needing to transition from paper invoices/manual approvals to an electronic solution, AvidXchange is an excellent option. It is very functional and will highly improve your invoice capability, the speed of invoice processing, and will help your overall accounts payable department. It also makes auditing much easier, where auditors are able to easily search invoices, see approvals, payment status, etc.

Incentivized

I am only going to recommend it because it is currently ubiquitous, and most accountants prefer it at the moment. I do not stand by the company, and will not use the product any longer than I have to. [I believe] the support is lousy, the product is overpriced, but it does the basics of what we need. I'm very happy for all those outside Intuit who make their living supporting QuickBooks Desktop Pro; third-party support is desperately needed. They also doubled their prices for software upgrades this year, and require those who don't pay double what the last upgrade cost, to subscribe every year for $200. If one does not subscribe beyond the first year, one will not be able to use the software beyond the first year. They are moving to a rental model even for those who refuse to use the LOUSY QuickBooks online. They were good company once. Now they just turn out bloatware that everyone uses, so the rest of us have to. I look forward to the day that an honest, better-priced competitor wipes the floor with Intuit.

Incentivized

• Automation: Every part of Avid's process is automated through the use of workflows established by the AvidXchange administrator. This allows all vested entities to review and approve the payment of an invoice in a timely manner.
• Transparency: As an invoice goes through the review and approval process, every step is documented and available for review. This ensures all parties are appropriately vested in ensuring the timely approval of invoices for payment
• Accuracy: Automating the AP process has helped to minimize the risk for errors that occur through manual invoice entry and approval.

Incentivized

• It is easy to manage and adjust inventory on hand.
• It is easy to make reports and customize them to your needs.
• We also use it to pay our employees directly.
• It is easy to make year-to-year comparisons to see where we can make improvements and the current financial situation.

Incentivized

• I really wish there was a way for AvidXchange indexers to "get to know" the companies they index for. The indexing policies are such that it leaves little room for common sense and I do a fair share of correcting workflows and such.

Incentivized

• QuickBooks Desktop Pro has been around for a few years and after an update[,] they force you to look at the changes/updates before you can use [them] after updating.
• QuickBooks Desktop Pro does not have 2FA.
• QuickBooks Desktop Pro should offer a way to store backups to a personal cloud without having to map a local network drive.

Incentivized

At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.

Incentivized

We use it with all our clients and have several QuickBooks Pro Advisors and will renew and continue to use it with our client base. It is easy to use, helps with collecting annual data and makes compiling of information for filing annual tax returns much easier. It makes our job a lot easier, than using manual records.

Incentivized

AvidXchange is very easy to use and the customer service is always there is you need help or more training. New employees even comment on how easy it is to pickup the program.

Incentivized

QuickBooks Desktop Pro can be daunting at first. It has the ability to do nearly everything you will ever need in accounting but that means there are a lot of features to learn. It's always best to have an experienced user to guide you with the initial setup as it can be a bit overwhelming.

Incentivized

I haven't experienced a time when QuickBooks Pro was unavailable when I needed it in the entire 20 years of using the software

Incentivized

Except for occasional escalations needed to Level 2 support, they are efficient and quick with nearly all requests.

I was a BIG fan of QuickBooks support for a very long time up until recently. The representatives were well trained and wanted to solve your problem for you, as a human, not as just a customer. In my recent experiences I feel as though that is no longer so. My last conversation was appalling. The representative only read the narrative provided over and over and would not send me on to a supervisor. Finally I hung up and called back. On this try, I was passed from department to department. I was not presented with a solution until I posted a rant on their Facebook page. It amazes me that I had to publicly complain to get results.

Best thing I ever did was to attend a two day training seminar on QuickBooks, I learned an immense amount in a short time with hands on training by experts. I strongly recommend such training for anyone using any part of the software. It will pay for itself in the first month.

We implemented the software ourselves. The training we received on the software was done by taking a community course teaching us how to use QuickBooks. It allowed me to get started with some basics of how to use the program and have not needed much assistance since completing the course work.

Incentivized

At the time we moved to AvidXchange; CSI did not have the full functionality of processing invoice for payment. We only utilized them for specific vendor who took payments via virtual credit card. All invoices were processed in house by our AP Department.

Quickbooks Desktop Pro is much simple and easier to use, so it fits better to the ticket of our small non-profit organization needs. The other options are either, or both, more pricy and complicated. For example, the implementation for QuickBooks Desktop Pro was simple enough for me to do so in-house with training courses available and phone calls to a customer service representative or implementation expert accessible.

Incentivized

• AvidXchange has saved us on payroll by making the process go from hours to minutes. It really cuts down the time needed to get invoices approved and into QB for payment.
• It is very easy to train employees to use which also saves time and money.

Incentivized

• Clean and accurate bookkeeping records [have] made reporting and sharing information with tax accountants a breeze.
• Invoicing out of QB is a bit slow and time-consuming[,] unfortunately, so we were forced to choose another software to integrate.
• A great way to have all accounting needs in one place - AP, AR, Reporting, etc.

Incentivized