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Azure DevOps Services vs. Jira Service Management

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Azure DevOps Services

479 Reviews and Ratings

Jira Service Management

671 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Azure DevOps Services

    Score7.7 out of 10
    		N/AAzure DevOps (formerly VSTS, Microsoft Visual Studio Team System) is an agile development product that is an extension of the Microsoft Visual Studio architecture. Azure DevOps includes software development, collaboration, and reporting capabilities.

    $2

    per GB (first 2GB free)

    Jira Service Management

    Score7.9 out of 10
    		N/AJira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

    $0

    per month

    Pricing
    Azure DevOps ServicesJira Service Management
    Editions & Modules
    Azure Artifacts
    $2
    per GB (first 2GB free)
    Basic Plan
    $6
    per user per month (first 5 users free)
    Azure Pipelines - Self-Hosted
    $15
    per extra parallel job (1 free parallel job with unlimited minutes)
    Azure Pipelines - Microsoft Hosted
    $40
    per parallel job (1,800 minutes free with 1 free parallel job)
    Basic + Test Plan
    $52
    per user per month
    Free
    $0
    per month
    Standard
    $20
    per agent/per month
    Premium
    $40
    per agent/per month
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    Azure DevOps ServicesJira Service Management
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Azure DevOps ServicesJira Service Management
    Considered Both Products
    Microsoft
    Verified User
    Chose Azure DevOps Services
    Currently, we use both products, however, we use more the Atlassian suite. We have started recently using Azure DevOps for specific implementations and projects. We don't have any plan yet to migrate all our projects to Azure DevOps, we may in the next couple of years. …
    Incentivized
    Jarod Bonino
    Senior Product Manager in Product Management at Blackbaud (Computer Software, 1001-5000 employees)
    Chose Azure DevOps Services
    I much prefer VSTS over JIRA and/or Trello. A lot more functionality and more intuitive.
    Incentivized
    Clay Horste
    Software Developer III in Engineering at Opus Solutions (Events Services, 51-200 employees)
    Chose Azure DevOps Services
    Our TFS was dated and in some ways was quite crude. VSTS is thoroughly modern and I don't have to worry about updating it since MS is always updating VSTS. Also, VSTS has better integration with other products such as JIRA than our older TFS would. I am sure you could integrate …
    Incentivized
    Atlassian
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Azure DevOps ServicesJira Service Management
    Incident and problem management
    Comparison of Incident and problem management features of Azure DevOps Services and Jira Service Management
    Feature
    Azure DevOps Services
    -
    Ratings
    Jira Service Management
    8.2
    77 Ratings
    Organize and prioritize service tickets00 Ratings7.576 Ratings
    Expert directory00 Ratings9.02 Ratings
    Service restoration00 Ratings9.52 Ratings
    Self-service tools00 Ratings7.070 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings7.063 Ratings
    ITSM reports and dashboards00 Ratings7.564 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Azure DevOps Services and Jira Service Management
    Feature
    Azure DevOps Services
    -
    Ratings
    Jira Service Management
    10.0
    1 Ratings
    Configuration mangement00 Ratings10.01 Ratings
    Asset management dashboard00 Ratings10.01 Ratings
    Policy and contract enforcement00 Ratings10.01 Ratings
    Change management
    Comparison of Change management features of Azure DevOps Services and Jira Service Management
    Feature
    Azure DevOps Services
    -
    Ratings
    Jira Service Management
    7.2
    71 Ratings
    Change requests repository00 Ratings7.565 Ratings
    Change calendar00 Ratings6.52 Ratings
    Service-level management00 Ratings7.569 Ratings
    User Ratings
    Azure DevOps ServicesJira Service Management
    Likelihood to Recommend
    8.1
    (68 ratings)
    7.3
    (78 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    10.0
    (1 ratings)
    Usability
    6.6
    (7 ratings)
    8.0
    (3 ratings)
    Support Rating
    8.1
    (11 ratings)
    9.1
    (25 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)