Balto vs. Gong
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Balto | Score10 out of 10 | N/A | Balto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic prompts, listens to both sides of a conversation, and can insert preferred rebuttals and responses that agents can then read. And it includes desktop sticky notes, used to send reps reminders, contest details, strategic reminders, or other… | N/A |
 Gong | Score9.1 out of 10 | N/A | Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,… | N/A |
| Balto | Gong | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Conversation Intelligence Software Features |
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| Balto | Gong | |
|---|---|---|
| Likelihood to Recommend | 9.5 | 9.1 |
| Likelihood to Renew | - | 9.7 |
| Usability | - | 9.0 |
| Availability | - | 6.4 |
| Performance | - | 7.3 |
| Support Rating | - | 8.2 |
| Implementation Rating | - | 4.6 |
| Configurability | - | 7.3 |
| Contract Terms and Pricing Model | - | 7.3 |
| Ease of integration | - | 7.3 |
| Product Scalability | - | 8.2 |
| Professional Services | - | 7.3 |
| Vendor post-sale | - | 7.3 |
| Vendor pre-sale | - | 7.3 |