Barracuda RMM vs. Kaseya VSA

It is very good for Managed Service Providers to be able to monitor and manage multiple clients at a time from one central location. Many things can be automated through it so that they don't require your constant attention. It would not be as appropriate for internal use at a company, is more suited for MSP's.

Incentivized

This package is well suited for businesses of any size that needs a method of connecting to systems on or off the network. This is one of the few packages that doesn't require the end user to provide permission before allowing the techs to connect which is what my agency needed as we have a majority of our systems are used by "general public" that walk in our doors and if they are doing something that they are not supposed to it would be unlikely that they would grant permission for us to access the systems.

Incentivized

• Agentless, unlike most RMM, you don't need to download and install an agent on the devices. The onsite manager (OM) will scan the entire domain for computers, network devices, printers, etc.
• Remote access: Users have to select whether to access shared screen or via RDP.
• Detail Dashboard Information: it has a very reach feature that displays information about system components.

Incentivized

• Scripting - Very powerful scripting engine that allows us to update/install applications and maintain PC's and Servers.
• Policy Management - Globally configured policies allowing us to make changes to thousands of PC's quickly.
• Monitoring - Monitoring engine allows us to Proactively respond to alerts quickly minimizing downtime significantly.
• Patch Management - This module requires minimal effort to manage and maintain.

Incentivized

• It can be hard to use at first glance
• Does not work well on weak and old laptops
• Otherwise everything is perfect

Incentivized

• The only area I can see where a lot of room for improvement can be made is in scripting of Agent procedures. Making operations more modular and able to be assembled by technicians who might not be strong in a scripting environment would be helpful. In the mean time, Kaseya has an entire site and a whole team of developers who write Agent procedures for common tasks and make them available for free to all Kaseya VSA customers.

Incentivized

Excellent product with easy learning curve

Incentivized

I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.

Incentivized

We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.

Incentivized

It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

Incentivized

• Barracuda Managed Workplace definitely handles live notifications better then Lansweeper.
• We currently use Lansweeper for Software Deployment and Patch Management
• Nagios has better visuals for network layout and heartbeat monitoring
• We are assessing TeamViewer/AnyDesk now for better Remote Desktop support. But Barracuda does handle this task very well and we wouldn't be put out to continue using Barracuda for this.

Incentivized

We moved away from NinjaRMM for support of PowerShell scripting and APIs. Overall, the experience with NinjaRMM, though limited in features, was tenfold better than our experience with VSA. We have been desiring strongly to move away from VSA to N-Central (having been provided a full demo that we installed on our cloud infrastructure) but have been unable to do so due to Kaseya's draconian contract policies. It's important to note that NinjaRMM was allowing us to go month-to-month and switching to Kaseya VSA was one of the worst business decisions I ever made. It's equally important to note that, if you are considering Kaseya VSA, you will be locked into a 3-year contract that is nearly impossible to escape from once the documents are signed. SolarWinds N-central only requires a 1-year contract and then has month-to-month billing available. I can provide no good reason for anyone to consider Kaseya VSA when there are dozens of better systems out there to choose from.

• It has really helped us in reporting. We need to show our customers that our monitoring is helping them and the reports are very helpful in doing that.

Incentivized

• It has increased the efficiency of operational tasks for our technicians
• It has change the speed at which we are able to deploy updates and software patches
• It caused us to spend additional money on more security tools due to concern from breaches

Incentivized