Basecamp vs. Miro

Small to mid-size would be a great fit [for Basecamp]. It's simple to use and does not require a ton of ramp-up. Unlike other platforms that require you to learn their terminology in order to use the platform this works well for the non technical user whom just needs to put in simple task updates[.]

Incentivized

I remember a project where all our different teams were involved in it. I created a board with timelines, KPIs, and customer journey stages, and each team added their input live. We were all able to work together in real time, view the entire project, and leave comments without switching apps, which is why it worked fantastically for us. Everyone benefited from the hours of time it saved, and we made a good profit on that project, for which I was named employee of the month.

Incentivized

• Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
• The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
• Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.

Incentivized

• Especially useful project planning with functions like whiteboard and great collaboration features.
• Miros presentation mode is great for walking people through and explaining a concept.
• If someone can’t join a meeting, we record a Talktrack. Its like a mini-presentation that people can watch later. Can be extremely useful at times.

Incentivized

• High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
• Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
• Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.

Incentivized

• When using the find functionality to locate an item in a Miro board, I do not like that it keeps my previous searched term. Other programs, like Excel, do this but they have it so that you can easily overwrite the previously-searched term.
• It would be helpful if you could search by a particular frame, instead of the entire board. For our quarterly backlog review, we often have items that carry over, so there are duplicates on the board. Being able to search by a frame would make this easier.
• Understanding who can access a board is not always clear to me.

Incentivized

When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.

I have advocate for the renew of Miro quite few times, however, it is not under my control as the decision is made in another team with their own budget. I would buy for my own entrepreneur projects (1-2 members) as I do know the value and work there 100%. So, I would pay out of my own pocket to get the value. However, If I wouldn't know the value it provides, it would be hard to decide with the current freemium features

Incentivized

I would give it a ten but we have some very minor issues. Those have all been easy to work around and I still really like Basecamp. We also have trouble with some clients who can only handle email—but those are rare cases when technology is just not their thing.

The platform is flexible, easy to use, and simple because Miro is a great visualization tool that makes it easy to collaborate on creating charts. It helps in creating workflows and other designs easily and securely. It supports integrations with major cloud storage solutions and office suites. On top of that, it provides a decent free plan, which is sufficient for basic usage.

I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.

Incentivized

I only give a 9/10 because of the speed at which it loads. I have never experienced issues with Miro logging me out early, or some other technical issue causing the program to crash, or even it just loading in perpetuity without ever actually coming up (unlike other programs such as SFDC). It take a minute for all of my boards to come up after I click on it in my favorites, but besides that, it's all good.

Incentivized

Sometimes it gets quite slow and there is a correlation between this and the size of the board. Hence we are trying to segment the boards based on product stages or projects so that the size doesn't go big. When you go from discovery to delivery on a simple board, it will get large and difficult to load, even crash or go white screen

Incentivized

For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.

Incentivized

We have never reached out to or contacted support because Miro's platform has been incredibly intuitive and user-friendly. The comprehensive resources available, such as tutorials, documentation, and community forums, have provided all the guidance we needed. The seamless integration with our existing tools and the reliability of the platform have ensured that we rarely encounter issues that require external assistance. This self-sufficiency has allowed us to focus more on our projects and collaboration without interruptions. Overall, our experience with Miro has been smooth and efficient, eliminating the need for additional support

Incentivized

There was a series of webinars which Miro hosted with our organization that went over the basics, then progressively became more advanced with additional sections. The instructors were knowledgeable, and provided examples throughout the sessions, as well as answered peoples' questions. There was ample time and experience on the calls to cover a range of topics. The instructors were also very friendly and sociable, as well as honest. Of course Miro isn't a "God-tool" that does absolutely everything, but the instructors were aware and emphasized the strengths where Miro had them and sincerely accepted feedback.

Incentivized

Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)

Easy to learn, Miro has a series of videos on YouTube that effectively taught this program to my team members and me. The program is drag-and-drop and works excellently. People pick up on how to use it efficiently, and it's great for organizing ideas more freely. This product is more challenging for some older audiences who are not accustomed to using a touchpad, but for most, it was very easy to use.

Incentivized

Basecamp is the best application we've found for our team to interface with external clients. It makes project management simple, and allows our clients visibility into their projects, which in turn builds trust, fosters open communication, and improves customer satisfaction. It's easy to learn and use, and has just enough customizability to work for many different types of projects.

Incentivized

Miro is the more collaborative option, offering the ability for many individuals to work on the same item real-time. Though it does create some duplicate entry, we've found this added cost is minimal compared to the opportunity cost of lost collaboration.

Incentivized

Miro is great for scaling. In every department and subdivision across my entire organization, there is someone using it. From Sales to marketing, to manufacturing and operations; and even in legal and finance, there isn't a process or a department that is not using Miro, and if they aren't, they're missing out! Even at the highest to the lowest levels of the organization, it is essential for virtual collaboration.

Incentivized

• It has helped keep every project organized, with all assets in one accessible place for everyone involved.
• It has helped with scheduling and assigning tasks so that everyone knows what is expected of them.
• It has helped keep all client correspondence in one place and within the project so that everything can be found immediately.
• The search function is very helpful.

Incentivized

• We reduced the number of tools needed by consolidating planning, brainstorming, and documentation in Miro.
• It improved knowledge retention by creating a single visual source of truth for projects.
• Miro improved stakeholder engagement, leading to faster approvals and fewer project delays.
• It accelerated project delivery by enabling faster decision-making in remote workshops.

Incentivized