Best Support System vs. Microsoft System Center Service Manager

Best Support System

Microsoft System Center Service Manager

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Best Support System	Score 0.0 out of 10	N/A	N/A	N/A
Microsoft System Center Service Manager	Score 8.6 out of 10	N/A	Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.	N/A

Pricing

Best Support System

Microsoft System Center Service Manager

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Best Support System	Microsoft System Center Service Manager
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Best Support System	Microsoft System Center Service Manager
Considered Both Products	Best Support System No answer on this topic	Microsoft System Center Service Manager Verified User Anonymous Chose Microsoft System Center Service Manager It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for … Incentivized Helpful? Matthew Smith System Administrator Chose Microsoft System Center Service Manager I can't really compare them as we haven't used an "all in one" tool like SCCM. There are other patch management software, other remote control applications, and to be honest, I find those work better when compared to SCCM. However, there hasn't been an application yet that does … Incentivized Helpful? Verified User Anonymous Chose Microsoft System Center Service Manager We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft … Incentivized Helpful? Andrey Perepelitsyn Senior SQL Server DBA Chose Microsoft System Center Service Manager Not easy to customize, like ServiceNow, but default configuration works much more stably than SNow implementations I saw. Cannot be implemented as a service and requires underlying infrastructure. Jira is much more lightweight, but very limited in functionality. At the same … Incentivized Helpful? Verified User Anonymous Chose Microsoft System Center Service Manager We use this program on the thin client side of things. We don't utilize it as much as SCCM so I am not sure how it compares to tell you the truth. We are about to explore this option to see if this is a better way to manage the thin clients, which it is pointing in that … Incentivized Helpful? Verified User Anonymous Chose Microsoft System Center Service Manager IT auditing , asset tracking and timeline tracking have been the driving factors for our IT staff using Microsoft System Center Service Manager. The ROI from the time management of our IT staff has been the driving factor and its built for IT professionals to use. So … Incentivized Helpful?

Features

Best Support System

Microsoft System Center Service Manager

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Best Support System - Ratings	Microsoft System Center Service Manager 7.8 Ratings 4% below category average
Organize and prioritize service tickets	00 Ratings	8.00 Ratings
Expert directory	00 Ratings	7.00 Ratings
Service restoration	00 Ratings	7.00 Ratings
Self-service tools	00 Ratings	8.70 Ratings
Subscription-based notifications	00 Ratings	7.00 Ratings
ITSM collaboration and documentation	00 Ratings	9.70 Ratings
ITSM reports and dashboards	00 Ratings	7.10 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Best Support System - Ratings	Microsoft System Center Service Manager 8.2 Ratings 0% below category average
Configuration mangement	00 Ratings	9.80 Ratings
Asset management dashboard	00 Ratings	8.70 Ratings
Policy and contract enforcement	00 Ratings	6.00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Best Support System - Ratings	Microsoft System Center Service Manager 6.7 Ratings 22% below category average
Change requests repository	00 Ratings	6.10 Ratings
Change calendar	00 Ratings	6.00 Ratings
Service-level management	00 Ratings	8.00 Ratings

Best Alternatives
	Best Support System	Microsoft System Center Service Manager
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.2 out of 10	ManageEngine ServiceDesk Plus Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Best Support System	Microsoft System Center Service Manager
Likelihood to Recommend	- (0 ratings)	8.8 (0 ratings)
Support Rating	- (0 ratings)	8.9 (0 ratings)

User Testimonials
	Best Support System	Microsoft System Center Service Manager
Likelihood to Recommend	No answers on this topic	I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs. Incentivized Mostafa Dakam IT Administrator Read full review
Pros	No answers on this topic	Imaging - Can hold all of your images and allow them to be deployed from one central place Patching - Able to manage patches from a central database and have reporting on machines out of compliance Reporting - ability to utilize several reports to check compliance and other items you may want to review Incentivized Verified User Anonymous Read full review
Cons	No answers on this topic	Reporting in System Center could be more user-friendly. While the data is there, sometimes several reports have to be run to get what you want SCCM would be better making updates to SCCM easier. We see risk in updates, so it causes delays, which creates more risk Improving the application deployment log files , making them easier to read Incentivized Verified User Anonymous Read full review
Support Rating	No answers on this topic	The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time. Incentivized Mostafa Dakam IT Administrator Read full review
Alternatives Considered	No answers on this topic	It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for their customization but the latter took lots of effort to get that piece working. Incentivized Verified User Anonymous Read full review
Return on Investment	No answers on this topic	"Quick" patch management -- once the process is nailed down. The ability to include remote control in a central place. Reporting is great. Incentivized Matthew Smith System Administrator Read full review
ScreenShots