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Bigin by Zoho CRM vs. Capsule CRM

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Bigin by Zoho CRM

180 Reviews and Ratings

Capsule CRM

44 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bigin by Zoho CRM

    Score8.7 out of 10
    		N/ABigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

    $9

    per month per user

    Capsule CRM

    Score8.3 out of 10
    		N/ACapsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

    $18

    per month per user

    Pricing
    Bigin by Zoho CRMCapsule CRM
    Editions & Modules
    Express
    $9.00
    per month per user
    Premier
    $15.00
    per month
    Bigin 360
    $21
    per month per user
    Professional
    $18
    per month per user
    Teams
    $36
    per month per user
    Enterprise
    $54
    per month per user
    Offerings
    Pricing Offerings
    Bigin by Zoho CRMCapsule CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount for annual pricing.—
    More Pricing Information
    Features
    Bigin by Zoho CRMCapsule CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Bigin by Zoho CRM and Capsule CRM
    Feature
    Bigin by Zoho CRM
    8.0
    79 Ratings
    Capsule CRM
    7.1
    16 Ratings
    Customer data management / contact management8.471 Ratings8.016 Ratings
    Workflow management8.274 Ratings7.014 Ratings
    Opportunity management8.472 Ratings8.016 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.168 Ratings8.015 Ratings
    Contract management7.234 Ratings8.013 Ratings
    Interaction tracking7.866 Ratings7.014 Ratings
    Territory management00 Ratings6.09 Ratings
    Quote & order management00 Ratings6.012 Ratings
    Channel / partner relationship management00 Ratings6.012 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Bigin by Zoho CRM and Capsule CRM
    Feature
    Bigin by Zoho CRM
    7.7
    64 Ratings
    Capsule CRM
    8.5
    12 Ratings
    Lead management8.061 Ratings8.011 Ratings
    Email marketing7.356 Ratings9.010 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Bigin by Zoho CRM and Capsule CRM
    Feature
    Bigin by Zoho CRM
    8.1
    66 Ratings
    Capsule CRM
    7.7
    15 Ratings
    Task management8.265 Ratings9.013 Ratings
    Reporting8.141 Ratings7.013 Ratings
    Billing and invoicing management00 Ratings7.011 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Bigin by Zoho CRM and Capsule CRM
    Feature
    Bigin by Zoho CRM
    8.1
    68 Ratings
    Capsule CRM
    7.0
    15 Ratings
    Pipeline visualization8.668 Ratings8.015 Ratings
    Customizable reports7.761 Ratings6.012 Ratings
    Forecasting00 Ratings7.013 Ratings
    Customization
    Comparison of Customization features of Bigin by Zoho CRM and Capsule CRM
    Feature
    Bigin by Zoho CRM
    7.8
    72 Ratings
    Capsule CRM
    7.4
    14 Ratings
    Custom fields7.872 Ratings7.014 Ratings
    Custom objects00 Ratings6.012 Ratings
    Scripting environment00 Ratings8.68 Ratings
    API for custom integration00 Ratings8.010 Ratings
    Security
    Comparison of Security features of Bigin by Zoho CRM and Capsule CRM
    Feature
    Bigin by Zoho CRM
    8.5
    69 Ratings
    Capsule CRM
    9.0
    12 Ratings
    Single sign-on capability8.555 Ratings9.011 Ratings
    Role-based user permissions8.467 Ratings9.012 Ratings
    Social CRM
    Comparison of Social CRM features of Bigin by Zoho CRM and Capsule CRM
    Feature
    Bigin by Zoho CRM
    8.3
    38 Ratings
    Capsule CRM
    7.0
    13 Ratings
    Social data8.337 Ratings7.013 Ratings
    Social engagement8.237 Ratings7.012 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Bigin by Zoho CRM and Capsule CRM
    Feature
    Bigin by Zoho CRM
    7.9
    52 Ratings
    Capsule CRM
    7.5
    12 Ratings
    Marketing automation7.952 Ratings8.012 Ratings
    Compensation management00 Ratings7.010 Ratings
    Platform
    Comparison of Platform features of Bigin by Zoho CRM and Capsule CRM
    Feature
    Bigin by Zoho CRM
    8.1
    67 Ratings
    Capsule CRM
    8.0
    13 Ratings
    Mobile access8.167 Ratings8.013 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Bigin by Zoho CRM and Capsule CRM
    Feature
    Bigin by Zoho CRM
    -
    Ratings
    Capsule CRM
    8.4
    10 Ratings
    Case management00 Ratings8.68 Ratings
    Call center management00 Ratings8.17 Ratings
    Help desk management00 Ratings8.58 Ratings
    User Ratings
    Bigin by Zoho CRMCapsule CRM
    Likelihood to Recommend
    8.8
    (80 ratings)
    8.0
    (16 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.6
    (51 ratings)
    8.6
    (4 ratings)
    Support Rating
    8.6
    (7 ratings)
    8.6
    (4 ratings)