| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Birdeye | Score8 out of 10 | N/A | Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets. | $299 per month |
 ReviewTrackers | Score9.9 out of 10 | Enterprise companies (1,001+ employees) | ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers. | $49 Per Month, Per Location |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| Birdeye | ReviewTrackers | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose ReviewTrackers Although I only demoed BirdEye, ReviewTrackers was a better solution for our organization. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Birdeye | ReviewTrackers | |
|---|---|---|
| Likelihood to Recommend | 7.2 | 10.0 |
| Likelihood to Renew | 8.4 | 9.1 |
| Usability | 9.4 | 9.1 |
| Support Rating | 7.5 | 9.1 |
| Implementation Rating | 9.1 | 9.1 |
