#1 most frequent
United States of America
80.0%36 installations of 45
What is ReviewTrackers?
ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.
Categories & Use Cases
Media
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Screenshot of Dashboard on a mobile device
Who Buys & Uses ReviewTrackers
#2 most frequent
Canada
6.7%3 installations of 45
#3 most frequent
Australia
4.4%2 installations of 45
A great way to manage reputation for yourself or clients
Use Cases and Deployment Scope
I use it daily for reputation management for all of our clients to respond to their Google, Yelp, Facebook, and other source reviews. It helps all of our clients improve their reputation in the light of the customers. I also use the software for LLO (Local Listing Optimization), which enables our clients to have accurate Google listings to make them easier to find.
Pros
- Respond to Google reviews instantly
- Update local listings information
- Review monthly analytics/performance
Cons
- If you have a lot of accounts/clients it is harder to navigate
- LLO services are slightly confusing
Most Important Features
- Review Monitoring
- Instant review replying
- Local listing optimization editing
- Sorting different types of reviews
Return on Investment
- It has saved us time in our reputation monitoring process
- It has saved us money in our reputation monitoring process
- We have been able to double productivity within the division
Other Software Used
CallTrackingMetrics, Kantata Cloud, Slack
A Great Software with Lots of Bells and Whistles!
Pros
- Manage received reviews
- Solicit positive reviews on third party sites
- Track NPS scores of locations and providers
Cons
- Implementation was a bit of a pain. I personally had to do a good bit of work to ensure that all web properties were being tracked for each entity.
- Sentiment analysis is still in beta.
- Menu navigation doesn't always make sense.
Return on Investment
- A little expensive, but very useful.
- Multiple user management helps us onboard employees outside of our department, facilitating communication.
Alternatives Considered
BirdEye
Other Software Used
HubSpot, Hootsuite Enterprise, Podium
Review our track with ReviewTrackers
Pros
- ReviewTrackers customer happiness teams are second to none and are incredibly responsive to requests that are submitted. I usually do not have to wait more than 1 business day to receive a response.
- ReviewTrackers is constantly thinking of new and innovative ways to make their platform a one-stop shop for managing public listening posts and if something isn't in development yet, they're incredibly receptive to suggestions and sharing them with their dev team.
Cons
- The main dashboard & review search features when used in Chrome can be a bit difficult to use if you are trying to segment out by specific groups and/or locations. At times, it will load one of the parameters, but not the other.
- The delay in review alerts flowing through from Yelp is difficult to handle at times, depending on the volume of reviews that can come in at once. If the scanning for that source could be done more frequently knowing that Yelp may hold reviews would increase the chance of getting notified in a more timely manner.
Return on Investment
- ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously.
- We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data.
Other Software Used
Asana, Harvest
Review for Review
Pros
- Ease of tracking - everything about a review is on a dashboard.
- Easy to respond - at the click of a link, we can respond immediately.
- Ease of Reporting - reviews are able to be filtered and reported.
- Reliability - we are able to see reviews come in at a timely manner.
- Informative - we can see where the reviews come from even when the same review is pasted on several directories.
Cons
- It can improve by allowing respondents to give feedback to client if rating is not above 3 stars before posting, when asking for review.
Return on Investment
- Good ROI since one of our clients really is impacted by reviews.
We love Review Trackers
Pros
- Review Trackers has a great support team! Any questions or concerns I had were answered promptly and handled quickly!
- Review Trackers makes requesting reviews more professional with their customized templates. They also make it easy to direct patients to whichever particular review sites we'd like them to review on.
- Review Trackers has made monitoring our online traffic and reviews much easier. The dashboard is very user friendly and easy to navigate.
- Review Trackers is great with their email notifications. I love getting to work and seeing that a new review has been left!
Cons
- I would like to be able to link more than 3 websites for the patients to be able to review on.
- A few more templates for review requests would also be nice. Plus if you could add your own logo onto the footer that would be nice.
- It would be awesome if review trackers could also track posts about you on social media sites (Facebook, Twitter, Instagram), or give you the ability to request for people to follow you on those sites!
- It would be great if users could be texted the review templates (for patients who do not use email) and then they could easily leave a review from their mobile device.
Return on Investment
- Review trackers has definitely improved on our efficiency of how quickly we handle someone that had a bad experience. Being able to know from the get go how a patient's experience was in our office is crucial in getting them to the next step of moving forward with accepting treatment.
- Review Trackers has also boosted our customer service by helping us reach out to patients we otherwise would have not. With the email templates, I am able to send out review requests at the end of each week to better determine which patients were happy with our services and which ones are not and then go from there in figuring out what needs to be done next.
- The dashboard is a great way to view overall what is being said about us online, and one great review is priceless. Review Trackers had a positive ROI immediately with our office after our first great review, and we still continue to love using it!
Other Software Used
Hootsuite Enterprise, Real Magnet, QuickBooks for Mac
