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Blackbaud eTapestry vs. Blackbaud Luminate Online

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Blackbaud eTapestry

    Score2.6 out of 10
    N/ABlackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.

    $115

    per month Usage based per constituent record

    Blackbaud Luminate Online

    Score3.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online supporters Make the right ask at the right time Launch creative fundraising campaigns Automated campaigns stimulate engagement and action through targeted welcome messages with personalized…N/A
    Pricing
    Blackbaud eTapestryBlackbaud Luminate Online
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Blackbaud eTapestryBlackbaud Luminate Online
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalRequired
    Additional Details—Luminate Online is priced based on the number of email addresses on file, modules used and service plan. Our peer to peer offering, TeamRaiser, has a transactional, shared success pricing model.
    More Pricing Information
    Community Pulse
    Blackbaud eTapestryBlackbaud Luminate Online
    Considered Both Products
    Blackbaud
    Chose Blackbaud eTapestry
    eTapestry is better than PIDI, but not as good as Salesforce or the Luminate products for this particular organization. PIDI is less customizable and the reporting is worse than eTapestry that it is not really supported. Salesforce is open source platform and can be easily …
    Incentivized
    Chose Blackbaud eTapestry
    eTap is a Blackbaud product, so it is similar to other Blackbaud products I have used.
    Incentivized
    Blackbaud
    Chose Blackbaud Luminate Online
    I have only worked with Blackbaud's other products. I am trained and very familiar with eTapestry. I would not recommend to any nonprofit professional a switch to a company that is not familiar with fundraising/nonprofit sector. I have seen, from afar, switches to products like …
    Incentivized
    Chose Blackbaud Luminate Online
    Luminate Online has more options than eTapestry and easier to use. PIDI does not offer the same options and Salesforce you would need to add on additional apps from the exchange.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Blackbaud eTapestryBlackbaud Luminate Online
    Communications and Marketing
    Comparison of Communications and Marketing features of Blackbaud eTapestry and Blackbaud Luminate Online
    Feature
    Blackbaud eTapestry
    5.0
    1 Ratings
    Blackbaud Luminate Online
    -
    Ratings
    Constituent engagement and marketing6.01 Ratings00 Ratings
    Social listening4.01 Ratings00 Ratings
    Digital advocacy enablement5.01 Ratings00 Ratings
    Reporting and Analytics
    Comparison of Reporting and Analytics features of Blackbaud eTapestry and Blackbaud Luminate Online
    Feature
    Blackbaud eTapestry
    5.2
    3 Ratings
    Blackbaud Luminate Online
    -
    Ratings
    Reporting and data visualization3.53 Ratings00 Ratings
    Wealth screening7.01 Ratings00 Ratings
    Fundraising and Events
    Comparison of Fundraising and Events features of Blackbaud eTapestry and Blackbaud Luminate Online
    Feature
    Blackbaud eTapestry
    4.6
    2 Ratings
    Blackbaud Luminate Online
    -
    Ratings
    Online donation options4.72 Ratings00 Ratings
    Text and phone donations4.01 Ratings00 Ratings
    Volunteer shift management5.01 Ratings00 Ratings
    Security and Platform
    Comparison of Security and Platform features of Blackbaud eTapestry and Blackbaud Luminate Online
    Feature
    Blackbaud eTapestry
    5.2
    2 Ratings
    Blackbaud Luminate Online
    -
    Ratings
    Role-based user permissions5.92 Ratings00 Ratings
    Mobile access4.92 Ratings00 Ratings
    Integrations4.92 Ratings00 Ratings
    User Ratings
    Blackbaud eTapestryBlackbaud Luminate Online
    Likelihood to Recommend
    2.6
    (91 ratings)
    3.7
    (87 ratings)
    Likelihood to Renew
    7.0
    (27 ratings)
    9.0
    (21 ratings)
    Usability
    8.8
    (28 ratings)
    2.1
    (28 ratings)
    Availability
    10.0
    (3 ratings)
    10.0
    (3 ratings)
    Performance
    10.0
    (2 ratings)
    9.2
    (9 ratings)
    Support Rating
    2.1
    (15 ratings)
    5.0
    (32 ratings)
    In-Person Training
    8.0
    (1 ratings)
    8.0
    (2 ratings)
    Online Training
    10.0
    (2 ratings)
    7.3
    (14 ratings)
    Implementation Rating
    6.9
    (5 ratings)
    3.0
    (4 ratings)
    Configurability
    9.0
    (2 ratings)
    6.6
    (9 ratings)
    Contract Terms and Pricing Model
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (1 ratings)
    6.0
    (1 ratings)
    Product Scalability
    9.0
    (2 ratings)
    9.8
    (11 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (2 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    10.0
    (2 ratings)
    5.0
    (1 ratings)